Senior Account Executive Remote - US

Twilio Inc.; United States; Remote; USD 147,000 - 184,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental and wellness leave

Healthcare

401(k) retirement program

Volunteer opportunities and other perq

Job summary

Twilio Inc. in the United States is seeking a New Business Account Executive to lead prospecting, solution selling and closing opportunities across our Messaging, Voice and Email products for mid-market and enterprise clients in Financial Services.

This remote role demands a strong hunter mentality, data-driven sales, and cross-functional collaboration to design solutions and drive revenue growth across Twilio’s CPaaS offerings.

Qualifications

• 12 years of full cycle sales experience with 5+ years in closing roles.
• Directly selling technical SaaS or CPaaS with solution selling.
• Outbound prospecting into new accounts with a hunter mentality.
• Experience selling to mid-market and enterprise accounts.
• Able to engage with both business and technical leaders and build partnerships.
• Analytical strategy using data to find opportunities and prove value.
• Proven track record of forecasting and financial modeling.
• Industry experience in telecom/CPaaS and related platforms.

Responsibilities

• Drive new customer acquisition with assigned quota for iACV.
• Own analytical sales cycles and win in competitive vendor sourcing with Twilio messaging, voice, and email solutions.
• Engage verticals (Financial Services) to map requirements to Twilio APIs and design solutions.
• Collaborate with Finance, Legal, Pricing, and Operations to craft contracts.
• Present complex contractual, technical, and financial details to prospects clearly.
• Manage multiple deals and balance priorities while developing long-range territory plans.
• Partner with sales, services, product, and finance to align strategies.
• Represent customer needs to product and carrier relations teams.

Skills

Full cycle sales

CPaaS / SaaS selling

Hunter mentality

Solution selling

Forecasting & financial models

Data-driven account development

Verbal & written English communication

Cross-functional collaboration

Education

Bachelor’s Degree or equivalent

Tools

Salesforce

CRM systems

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next New Business Account Executive.

About the job

This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.

Responsibilities

In this role, you’ll:

• Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.
• Work with customers across assigned verticals (Financial Services) to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go‑to‑market organization.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years in a closing role
• Directly selling technical SaaS or CPaaS and experience solution selling and multi-threading
• Experience outbound prospecting into new accounts and a strong "hunter" mentality for bringing in Mid-Market and Enterprise sized accounts
• Technical solutions selling experience working with real customers and prospects, listening to them, and solving problems
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market driven results, especially to scale and enterprise customers
• Excellent verbal and written communication skills (English)
• Bachelor’s Degree or equivalent years of experience
• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience

Location

• This role will be remote.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% - 40% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

• competitive pay
• generous time off
• ample parental and wellness leave
• healthcare
• a retirement savings program
• and much more

Compensation

• *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until February 28, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.

Updated - Twilio is proud to be an Equal Employment Opportunity employer

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.

Voluntary Self-Identification of Race & Ethnicity and Protected Veterans Status

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter.

As set forth in Twilio’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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