Senior Account Executive, Issues & Crisis

Adelphi Group; San Francisco (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Golin Ketchum is seeking a Senior Account Executive, Issues & Crisis to join our Corporate Reputation team in an on-site capacity in the US. You will build crisis plans, run simulations, and counsel clients through real-time issues as part of a fast-paced agency environment.

With a history rooted in Omnicom and a commitment to client service, you will manage budgets, lead cross-functional teams, and contribute to high-impact campaigns for diverse clients while collaborating with senior

Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing or a related field preferred.
• Three to five years of experience in public relations agency or similar position.
• Ability to work in a multi-faceted, fast-paced environment.

Responsibilities

• Build understanding of the clients’ business and their competitive environments.
• Actively participate in the development of account plans/ideas.
• Demonstrate knowledge of client media monitoring process and review daily.
• Develop written materials: standby statements, Q&A, issues analyses, position papers, client correspondence, and reports.
• Independently implement defined crisis preparedness projects.
• Counsel clients through issues management and crisis response situations.
• Day-to-day client contact with written and direct counsel on basic issues, involving senior counsel as needed.
• Foster client-agency relationships to build trust and value.
• Delegate and involve junior staff to facilitate teamwork.
• Take lead responsibility for budget management and client billing/administration.
• Review financial reports and budgets with the financial manager.
• Develop understanding of research methods; coordinate resources for research projects.
• Assist senior management in proposals and new business opportunities.

Skills

Crisis communication

Client counseling

Media monitoring

Budget management

Education

Bachelor’s degree in Communications, PR, Journalism, English, Marketing or related field

Job description

Agency:

Golin Ketchum

Job Function:

Consulting

Job Subfunction:

Business and Change Consulting

Job Description:

Golin Ketchum is looking for a Senior Account Executive, Issues & Crisis to join our Corporate Reputation team!

Golin Ketchum is the most awarded public relations agency of the decade. We create change that matters for our clients and our people. The kind of change that earns attention and shapes culture to build business.

Formed in 2026 from the merger of two iconic PR agencies, Golin Ketchum combines fearless creative and strategic excellence, fueled by Omnicom’s industry-leading data and AI solutions, to uncover powerful insights and execute work that builds and protects the world’s greatest companies.

With specialized expertise across consumer and brands, corporate affairs, healthcare, technology, and food, agriculture and nutrition, we deliver integrated, high-impact communications services at scale.

At Golin Ketchum, culture matters. We are fiercely ambitious yet fundamentally kind and collaborate obsessively with the best clients in the world.

Want to create change that matters with us? Here are the details:

What You’ll Do:

This is an exciting opportunity to help our clients with reputation management work, including building issues-management and crisis communications plans, develop and facilitate crisis simulations and dive into real-time crisis management and counsel when issues emerge.

• Build understanding and knowledge of the clients’ business and their competitive environments

• Actively participate/contribute to the development of account plans/ideas.

• Demonstrate knowledge of client media monitoring process and be able to efficiently conduct/review on a daily basis

• Demonstrate ability to effectively develop a full range of written materialsconsisting of by not limited to:standby statements, question & answer documents, issues analyses, position papers, client correspondence, and reports

• Independently implement defined crisis preparedness projects

• Counsel clients through issues management and crisis response situations

• Day-to-day client contact through written and direct counsel on basic issues situationsenlisting senior counsel on tough issues when appropriate

• Foster client-agency relationship to build trust and become a valuable resource to our clients

• Facilitate teamwork by delegating and involving junior staff members whenever possible

• Take on lead responsibility for all aspects of budget management and client billing/administration

• Seek counsel from financial manager to be able to review financial reports, project budgets, and related financial materials

• Develop an understanding of various research methods; coordinate internal and external resources in implementing research projects

• Assist senior management in developing proposals and gathering information for new business opportunities, with the potential to participate as a member of the pitch team

What You Have:

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing or a related field preferred

• Three to five years of experience in public relations agency or similar position

• Ability to work in multi-faceted, fast-paced environment

Golin Ketchum is proud to be an Equal Opportunity/Affirmative Action employer. Golin Ketchum recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

$70,000 - $80,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.