Senior Account Executive, Group Sales Manager

AEG; Henderson (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in the sports industry is seeking a motivated Senior Account Executive to drive revenue through sales of tickets and premium services. The ideal candidate will have a strong background in ticket sales, excellent relationship-building skills, and a commitment to providing exceptional customer service. Responsibilities include managing sales processes, ensuring client satisfaction, and driving loyalty through customized programs. A Bachelor's degree and 3-4 years of relevant experience are required.

Qualifications

• Minimum of 3-4 years ticket sales/service experience, preferably in sports/entertainment.
• Working knowledge of a ticketing system and previous CRM experience preferred.

Responsibilities

• Meet and exceed new business revenue goals for group and single game sales.
• Manage execution of Fan Experience Packages and maintain account relationships.
• Proactively communicate with clients and resolve complaints professionally.

Skills

Problem Solver

Creative

Detail Oriented

Team Player

Relationship Building

Interpersonal Skills

Education

Bachelor's degree in business / sales / marketing / sports management

Tools

SalesForce

Microsoft Dynamics

Ticketing System

Job description

We are seeking a highly motivated Senior Account Executive to drive revenue growth by selling new season tickets, partial plans, group packages, event suites, premium seating, and related services. This role requires a proactive approach to prospecting, networking, and building strong relationships. The Senior Account Executive will attend events, deliver world-class service, and create tailored communications, events, and programs to meet client needs.

In addition to sales responsibilities, the Senior Account Executive, Group Sales Manager will oversee the group sales process, from initial sales and deposits to Fan Experience Package (FEP) fulfillment and execution. The role also includes managing the single-game premium experience and taking on additional revenue-generating projects as they arise.

Responsibilities :

• Meet and exceed individual and team new business revenue goals with an emphasis on group and single game suite rentals for HSK and VKH
• Establish foundation for group and single game event suite relationships
• Manage the execution of all Fan Experience Packages, i.e. pre-game hockey tournaments, post-game signing sessions, national anthem performances, etc.
• Present oneself as the key go-to-person for assigned account base
• Sell upgrades, add-ons, and generate referrals
• Build strong relationships with assigned account base through proactive communication including seat visits, phone calls, emails and other touchpoints
• Complete a minimum of fifty (50) activities per day - twenty of which should be made to new self-prospected businesses with a group and single game suite sales focus
• Effectively communicate all team events and available inventory
• Be proactive, respond to and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
• Ensure ticket member information and data are accurate and complete for assigned accounts
• Assist in developing and delivering customized benefits, programs and events to drive loyalty within group and single game suite accounts
• Ability to stand, set up and break down sales tables, work nights, weekends and holidays as needed, in addition to traditional business hours
• Lead the group and single game sales effort at Lee's Family Forum
• Other projects as assigned

Required Knowledge / Skills / Job Qualifications :

• Problem Solver, Creative, Detail Orientated, Team Player
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
• Working knowledge of a ticketing system
• Previous experience with a CRM system (SalesForce, Microsoft Dynamics, etc)

Education / Experience :

• Bachelor's degree in business / sales / marketing / sports management or similar concentration required.
• Minimum of 3-4 years ticket sales / service experience, preferably in sports / entertainment required

Our Culture :

• No ego, 'We' not 'Me' approach to everything we do
• Relentless work ethic
• Always advance
• Never retreat

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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