Bilingual Customer Care Representative

Assurant; United States; Remote; USD 22,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Paid time off

Tuition reimbursement

Comprehensive virtual training

Job summary

Assurant is seeking a Remote Customer Care Representative to handle inbound calls and emails in English and Spanish, delivering empathetic and proactive support. The role offers full-time hours with evening/weekend shifts, and benefits from day one, including medical coverage and tuition reimbursement.

Strong internet and a quiet home office are required, with potential for growth and training. Salary ranges are posted and the company emphasizes a WOW customer experience, flexible schedules, and

Qualifications

• Bilingual fluency in Spanish and English is required.
• High school diploma or GED is required.
• Customer service experience (call center, insurance, or banking) preferred.
• Strong communication, listening, and problem-solving skills are essential.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup required.

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call—customers should hear your smile!

Skills

Bilingual (English/Spanish)

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Location: Remote | Job Type: Full-Time

Schedule: Shifts may include evenings and weekends

Compensation: Competitive pay + shift differentials for nights/weekends

Why Join Us?

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

What Sets Us Apart

• Benefits from Day One – Medical, dental, vision, and more
• Paid Time Off – Including holidays
• Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive Training – Paid virtual training to set you up for success

What You’ll Do

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Note: This role does not involve cold calling, sales, or contract upgrades.

What We’re Looking For

• Minimum Requirements:
• Bilingual fluency in Spanish and English (required).
• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup
• Preferred Qualifications:
• 2+ years of customer service experience
• Prior remote work experience

Work Environment

• Full-time, 40 hours/week
• Shifts may vary and include weekends and holidays
• Must be available to work as late as 9 PM EST
• Periodic shift bids determine schedules based on business needs

Pay Range

$16.23 - $27.75

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.