Manager, Client Partnerships

American Bankers Insurance Company of Florida; United States; Remote; USD 104,000 - 173,000; Full time

Job summary

Assurant is seeking a Senior Operational Liaison to serve as the primary conduit among the client, Account Team, and Device Care Centers. You will lead day-to-day coordination of lifecycle operations, monitor KPIs, and drive revenue and growth initiatives.

The role requires 5+ years of experience in program leadership, operations, data analytics, and device lifecycle management, with strong stakeholder management and communication skills.

Qualifications

• Bachelor’s degree in Business, Operations, Project or Program Management or related field.
• 5+ years of experience managing multiple, interrelated projects concurrently.
• Experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management.
• Knowledge of supply chain operations for mobile devices and reverse logistics.
• Strong leadership, stakeholder management, and cross-functional coordination.

Responsibilities

• Serve as the day-to-day liaison among client, Account Team, and Device Care Centers; support client-facing reviews and performance updates.
• Coordinate multiple client initiatives and workstreams; translate client needs into operational plans and track timelines.
• Provide business insights and recommendations to improve client outcomes and profitability.
• Identify process inefficiencies and lead continuous improvement efforts across workflows.
• Monitor operational and financial performance across device lifecycle and reverse logistics programs.

Skills

Project management

Client relations

Data analytics

Stakeholder management

Leadership

Communication

Excel

SQL

Power BI

Executive-level reporting

Education

Bachelor’s degree in Business, Operations, Project or Program Management

Tools

Excel

SQL

Power BI

Job description

Role Overview

Serve as the primary operational and strategic liaison among the client, Account Team, and operational units, including Device Care Centers. Lead day-to-day coordination of Device Lifecycle Management operations or other initiatives as assigned, monitor KPIs and SLAs, deliver project management and revenue/growth initiatives, mitigate operational risks, and contribute business intelligence, reporting, and continuous improvement recommendations that support optimal client and business outcomes.

Responsibilities

What will be my duties and responsibilities in this job? On-site stakeholder and relationship management: Serve as the day-to-day point of contact for Account Executive stakeholders; support and deliver client-facing business reviews, performance updates, and operational readouts; and maintain strong relationships with DCC operational leadership and cross-functional partners.

Program and operational execution: Coordinate multiple client initiatives and workstreams, align priorities, translate client needs into operational plans, track goals, timelines, and deliverables, and communicate performance against established objectives and expectations.

Cross-functional alignment and insights: Resolve operational dependencies and provide business and operational insights and recommendations that improve client outcomes and support profitable growth.

Continuous improvement: Identify process inefficiencies, influence process re-engineering efforts, streamline workflows, improve operational performance, and contribute to operational best practices.

Supply chain and financial performance: Monitor operational and financial performance across device lifecycle and reverse logistics programs and partner with account, operations, finance, and supply chain teams to optimize recovery value, profitability, and client outcomes.

Risk and issue management: Manage program-level escalations, cross-project risks, and issue-resolution pathways; proactively develop mitigation and contingency plans to minimize operational disruption.

Leads coordinated execution across multiple client initiatives and workstreams, aligns priorities among account leadership, client stakeholders, delivery teams, and DCC operations, monitors timelines and deliverables, resolves dependencies and escalations, and implements risk mitigation and contingency plans.

What are the requirements needed for this position? Bachelor’s degree in Business, Operations, Project or Program Management, or a related field, or equivalent experience.

5+ years of experience managing multiple, interrelated projects concurrently preferred.

Demonstrated experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management.

Working knowledge of supply chain operations for mobile devices and other electronics, including reverse logistics.

Working knowledge of client financial arrangements and contract terms, account-level financial performance, billing, and reporting.

Strong leadership, influencing, stakeholder management, and cross-functional coordination capabilities.

Excellent written and verbal communication, presentation, executive-level reporting, meeting facilitation, and follow-through.

Ability to manage complex, multi-workstream programs in a highly matrixed environment.

Strong analytical, problem-solving, strategic thinking, organizational, and continuous improvement skills.

Ability to connect operational performance and cost drivers to client financial outcomes.

Proficiency with data analytics and reporting tools such as Excel, SQL, or Power BI.

Executive presence and ability to build trust, influence decisions, and communicate effectively in client-facing environments.

Ability to prioritize and multitask while balancing long-term strategy with practical execution.

Pay Range: $103,800.00 - $173,300.00

Company Culture

What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of A I-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.