Senior Account Executive

ServiceNow; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow in Austin, TX is seeking a Senior CRM Account Executive to drive the success of our CRM products built on the ServiceNow platform. The role focuses on unifying enterprise processes with a single source of truth to enable digital transformation.

You will partner with account teams, customers, and partners to shape strategy, plan territory coverage, and win solutions. Travel 30-50% is expected.

Qualifications

• Must be located in Texas.
• Track record of meeting/exceeding quotas selling transferable CRM/FS M platform software.
• 7+ years selling transferable CRM/FS M platform software.
• 5+ years as quota-carrying AE / Sales Specialist or equivalent.
• 3+ years full cycle ownership in Enterprise segment (5K+ employees).
• Understanding of business sales processes.
• Travel required: 30-50%.
• Experience in leveraging or integrating AI into work processes or decision making.

Responsibilities

• Support territory strategy and planning to improve vertical agreements and account use-case targeting.
• Provide input during account planning based on territory strategy and recommendations.
• Ensure recommendations align with Now Value principles in territory strategy and planning.
• Support customers to envision the value of digital transformation and develop strategy with the account team and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and engagement model.
• Coach AEs and ACE to identify specialty opportunities and manage the sales cycle.
• Customize time allocation of responsibilities to territory needs and celebrate successes.
• Champion diversity and belonging to contribute to an open, inclusive environment.

Skills

Location in TX

Quota attainment

7+ years selling software

5+ years AE experience

3+ years enterprise full cycle

Business sales processes

Travel 30-50%

AI integration experience

Job description

Senior CRM Account Executive

Location: Austin, Texas, us, Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Current location in Texas required.
• Consistently meets or exceeds annual quotas while selling transferablesolutions
• 7+ years success in selling transferable[CSM/FSM/CRM] platformsoftware
• 5+ years experience as a quota carryingAE, Sales Specialist or equivalent
• 3+ years success in full cycle ownership withinEnterprise segment (5K+EE)
• Understanding of business sales processes
• Travel required: 30-50%
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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