Senior Account Director

LotusFlare; Seattle (WA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary package

Paid lunch (In the office)

Private healthcare

Yearly bonus

Training and workshops

Top-of-the-class engineers to learn

Job summary

LotusFlare is seeking a Senior Account Director to lead a key US CSP account from our Seattle area team. You will own the end-to-end relationship, drive multi-year growth, and align LotusFlare’s digital commerce platform with customer business goals.

You will partner with Delivery, Product, and Engineering to ensure successful delivery, value realization, and a strong renewal cadence. This senior role requires established executive presence and cross-functional leadership in the North American

Qualifications

• 10+ years in enterprise account management or sales in telecom software.
• Proven success growing strategic enterprise accounts with cross-sell and upsell.
• Able to engage C-level executives and navigate complex organizations.
• Experience with contract negotiations and enterprise software agreements.
• Strong knowledge of North American CSP landscape and operators like AT&T/Verizon.

Responsibilities

• Own the overall account relationship for a strategic CSP in the US.
• Develop and execute a multi-year growth plan for LotusFlare footprints.
• Build trusted relationships with senior customer executives and stakeholders.
• Lead end-to-end commercial lifecycle: identification, qualification, negotiation, contracting, closure.
• Collaborate with Delivery, Product, and Engineering for successful delivery and value realization.
• Serve as primary commercial escalation point, manage risks and issues.
• Communicate customer feedback to influence product roadmap and innovations.
• Coordinate with Legal, Finance, and Commercial teams on renewals, SOWs, CRs, and POs.
• Maintain accurate forecasts, pipelines, and revenue projections in CRM.

Skills

Enterprise account management

Telecom BSS / OSS/BSS software

Executive stakeholder engagement

Cross-functional leadership

Commercial negotiations

Contract renewals & pricing

Sales / business development strategy

Forecasting & CRM

Relationship building

North American telecom market know-how

Tools

CRM systems

Job description

LotusFlare is a provider of cloud-native SaaS products. Headquartered in Silicon Valley and founded by the team that helped scale Facebook to over a billion users, our mission is to make affordable mobile communications accessible to everyone on the planet.

We design, build, and continuously evolve a powerful digital commerce and monetisation platform, Digital Network Operator (DNO) Cloud, that drives valuable business outcomes for global telecom operators. Today, it is trusted by Deutsche Telekom, T-Mobile, A1, Globe, Liberty Latin America, MTN, Singtel and others to run strategic businesses that support millions of users globally.

We are also the company behind Nomad (nomadesim.com), one of the world's leading travel eSIM solutions. Nomad gives travellers fast, affordable mobile data in 200+ destinations worldwide, all through a seamless iOS, Android, or web experience.

LotusFlare's momentum continues to accelerate. We recently announced a strategic partnership and equity investment from Ericsson, further strengthening our market position and global reach.

To support our growth, we are seeking an experienced Senior Account Director to lead a key US account.

Responsibilities

• Own the overall account relationship for a strategic Communications Service Provider (CSP) account, driving long-term growth, customer satisfaction, and business outcomes.
• Develop and execute a multi-year account growth strategy, identifying opportunities to expand LotusFlare's footprint through new products, business units, and use cases.
• Build and maintain trusted relationships with senior customer executives and key stakeholders across business, technology, procurement, and operations.
• Lead the end-to-end commercial lifecycle for account opportunities, including opportunity identification, qualification, solution positioning, commercial negotiations, contracting, and closure.
• Partner with Delivery, Product, and Engineering teams to ensure successful solution delivery, customer adoption, and ongoing value realization.
• Act as the primary commercial escalation point for the customer, proactively managing risks, resolving issues, and ensuring executive alignment.
• Collaborate with Product Management to communicate customer feedback, influence product roadmap priorities, and identify opportunities for innovation.
• Partner with Legal, Finance, and Commercial teams to manage contract renewals, amendments, Statements of Work (SOWs), Change Requests (CRs), Purchase Orders, and commercial governance.
• Maintain accurate account forecasts, opportunity pipelines, and revenue projections through disciplined CRM management.

Requirements

• 10+ years of experience in enterprise account management, sales, business development, or consulting within the telecommunications software industry.
• At least 5 years of experience selling or managing telecom BSS, digital commerce, or OSS/BSS software platforms.
• Demonstrated success managing and scaling strategic enterprise accounts, with a track record of driving revenue growth through cross-sell, upsell, and long-term customer partnerships.
• Strong understanding of the North American telecommunications market and the commercial and operational challenges faced by Communications Service Providers.
• Experience working with one or more major North American telecom operators (e.g., AT&T, Verizon, T-Mobile, Comcast, Bell Canada, TELUS, Rogers).
• Proven ability to engage and influence executive stakeholders while navigating complex customer organizations.
• Experience leading commercial negotiations, contract renewals, pricing discussions, and enterprise software agreements.
• Strong cross-functional leadership skills with experience coordinating Sales Engineering, Product Management, Delivery, Customer Success, Marketing, Legal, and Finance teams.
• Ability to understand customer business objectives and align LotusFlare's platform capabilities and product roadmap to deliver measurable business value.
• Excellent presentation, communication, and executive engagement skills, including the ability to lead business reviews, executive workshops, product demonstrations, and RFP/RFI responses where required.
• Highly organized, commercially driven, and able to operate independently while managing multiple strategic initiatives within a complex enterprise account.

Benefits

• Competitive salary package
• Paid lunch (In the office)
• Private healthcare
• Yearly bonus
• Training and workshops
• Top-of-the-class engineers to learn from and work with

About us

At LotusFlare, we attract and keep amazing people by offering two key things:

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
• Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises worldwide.

Website: www.lotusflare.com

LinkedIn: https://www.linkedin.com/company/lotusflare

Instagram: https://www.instagram.com/lifeatlotusflare/

Twitter: https://twitter.com/lotus_flare