Senior Account Director

ABM Industries; Cambridge (MA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Incentive/bonus program

Job summary

ABM Industries is seeking a Senior Account Director to provide executive leadership for an integrated facilities management portfolio supporting a major pharmaceutical client. The role drives regulatory compliance, strategic growth, and operational excellence across multiple sites.

The position involves leading GMP/GxP-aware operations, overseeing capital projects, and delivering client value through high-impact reviews and strategic planning.

Qualifications

• 7 to 10+ years IFM or facilities leadership experience.
• Experience supporting pharmaceutical, biotechnology, or regulated life sciences environments.
• Knowledge of GMP/GxP principles and working within regulated facilities preferred.
• Experience leading integrated facilities management contracts exceeding $20M-$50M annually.
• Executive client relationship management experience.
• Strong financial acumen, including forecasting, P&L, and contract growth.

Responsibilities

• Lead GMP/GxP-aware facilities operations in partnership with client Quality and Engineering teams (where applicable).
• Ensure regulatory and client compliance across all integrated facility services.
• Drive business continuity, emergency preparedness, and operational resilience.
• Own executive business reviews, strategic planning sessions, and annual account planning.
• Lead innovation initiatives focused on sustainability, energy management, workplace experience, and operational efficiency.
• Oversee capital planning and project integration with client stakeholders.
• Develop succession planning and talent strategies for site leadership teams

Skills

Executive client relationships

Financial acumen

Job description

Job Description

ABM is seeking a Senior Account Director responsible for providing executive leadership for an integrated facilities management portfolio supporting a large pharmaceutical client. This position is accountable for operational excellence, financial performance, client satisfaction, regulatory compliance, and strategic growth across multiple sites. The role serves as the executive liaison between ABM and the client's leadership while driving continuous improvement, innovation, and high-performing integrated service delivery.

Pay: $150,000 - $200,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

• Lead GMP/GxP-aware facilities operations in partnership with client Quality and Engineering teams (where applicable).
• Ensure regulatory and client compliance across all integrated facility services.
• Drive business continuity, emergency preparedness, and operational resilience.
• Own executive business reviews, strategic planning sessions, and annual account planning.
• Lead innovation initiatives focused on sustainability, energy management, workplace experience, and operational efficiency.
• Oversee capital planning and project integration with client stakeholders.
• Develop succession planning and talent strategies for site leadership teams

Qualifications

• 7 to 10+ years IFM or facilities leadership experience
• Experience supporting pharmaceutical, biotechnology, or regulated life sciences environments.
• Knowledge of GMP/GxP principles and working within regulated facilities preferred.
• Experience leading integrated facilities management contracts exceeding $20M-$50M annually.
• Executive client relationship management experience.
• Strong financial acumen, including forecasting, P&L, and contract growth.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com