Senior Account Director

MAP; Austin (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

MAP in Austin, TX seeks an Account Director to lead a major international partnership programme, bridging client goals with technical teams and ensuring strategic outcomes.

You will manage senior stakeholders across global departments, create strategic roadmaps, and mentor a team of project managers while aligning with architects and developers to deliver revenue growth and value.

Qualifications

• Experience in Account Management or Project Management within CRM, digital transformation, or an enterprise agency environment.
• Ability to speak tech language and translate requirements with developers and architects.
• Experience with enterprise cloud platforms, marketing automation ecosystems, and data infrastructure.
• Familiarity with Agentic AI, Digital Coworkers, and automated workflows is a plus.
• Leadership of multidisciplinary teams and management of senior stakeholders.
• Strong in managing deadlines, technical estimates, and multi-million-dollar budgets.
• Excellent presentation and stakeholder management skills in English.

Responsibilities

• Managing global client relationships, acting as a strategic partner to drive growth and adoption.
• Producing high-quality strategic presentations for executive-level client meetings.
• Leading and developing strategic tech initiatives for major global brands.
• Focusing on personalized client communication strategies powered by cloud platforms and agentic technologies.
• Translating business requirements into clear, developer-ready project scopes and roadmaps.
• Overseeing projects in the agentic space, piloting AI digital coworkers and automated workflows.
• Directly managing and mentoring a team of project managers and coordinating with technical architects and developers.
• Cultivating a high-performing team culture with clear roles and growth paths.

Skills

Account management

Stakeholder leadership

Tech translation

Enterprise cloud platforms

AI & agentic tech

Budget management

English communication

Job description

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

What will your day look like?

We are seeking a highly commercially minded Account Director within our Client Services team to serve as a commercial, strategic, and relationship lead for a major international partnership programme. You will sit across the strategic and program-management layers, ensuring our delivery teams translate ambitious client goals into tech-proof engagements. You will help lead the team to ensure we execute according to the agreed roadmap with high quality and commercial gain. In this role, you must excel at managing senior global stakeholders, and feel completely at ease translating technical requirements between client executives and hands‑on developer teams.

More Specifically, Your Tasks Include

• Managing global client relationships, acting as a strategic partner to drive organic business growth and continuous solution adoption.
• Producing high-quality strategic presentations for executive-level client meetings.
• Leading and developing strategic tech initiatives for major global brands.
• Focusing on enhancing sophisticated, personalized client communication strategies powered by enterprise cloud platforms and agentic technologies.
• Translating business requirements into clear, developer‑ready project scopes, technical roadmaps, and profitable budgets.
• Overseeing projects within the agentic space, helping clients pilot and scale AI digital coworkers and automated enterprise workflows.
• Directly managing and mentoring a team of project managers while working in close alignment with technical architects and developers.
• Cultivating a high‑performing team culture, defining clear roles, objectives, and career growth paths.

In Addition, You Have

• 5‑8+ years of experience in Account Management or Project Management within CRM, digital transformation, or an enterprise agency environment.
• Strong ability to speak "tech language" and a proven track record of working directly alongside developers, software engineers, and technical architects to translate vision into buildable solutions.
• Deep experience working with enterprise cloud platforms, marketing automation ecosystems, and customer data infrastructure.
• A strong understanding of or practical experience with Agentic AI, Digital Coworkers, and modern automated workflow environments is merited but not required.
• Extensive experience leading multidisciplinary teams and managing senior client stakeholders across complex global departments.
• The confidence and self‑discipline to manage deadlines, technical estimates, and multi‑million‑dollar budgets excellently.
• Exceptional presentation and stakeholder management skills in English.

A leader in personalized customer experiences

WPP ES MAP is a world‑leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer‑centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

Equal Opportunity Statement

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.