Senior Account Development Executive (iSam's)

OpenKrill; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

IRIS Software Group is seeking an Account Manager to lead relationships with school customers using iSAMS. You will manage a portfolio, identify opportunities, and drive revenue growth while ensuring customer success and adoption of our education software solutions.

The role requires strong relationship-building, negotiation, and presentation skills, with a proactive, organised approach and willingness to travel for customer meetings. You’ll work closely with Sales, Marketing and Support teams.

Qualifications

• Proven experience in Account Management or CRM-focused sales role.
• Experience managing multiple accounts and delivering against sales targets.
• Strong track record in upselling, cross-selling and account growth.
• Excellent relationship-building skills with stakeholders at different levels.
• Strong commercial awareness, negotiation and objection-handling skills.
• Ability to manage a sales pipeline and work independently.
• Confident communication and presentation skills, both virtually and in person.
• Proactive, organised and results-driven approach.
• Comfortable using CRM systems to manage customer relationships.
• Willingness to travel for customer meetings.

Responsibilities

• Manage and develop a portfolio of existing school customers, acting as their primary point of contact.
• Build trusted relationships with key stakeholders, understanding their needs and objectives.
• Conduct regular customer meetings, virtually or face-to-face, to strengthen relationships and identify opportunities.
• Drive customer satisfaction, retention and long-term account growth.
• Identify upsell/cross-sell opportunities across iSAMS product/service portfolio.
• Own the full sales cycle from opportunities to negotiation and closing.
• Achieve sales targets by developing accounts and maintaining a Healthy pipeline.
• Deliver product presentations and demonstrations to communicate value.
• Negotiate commercial agreements that deliver value for customers and growth for the business.
• Work with customers to maximise product adoption and usage of iSAMS.
• Identify opportunities to introduce additional functionality and services for schools.
• Keep customers informed of product updates and new features, and share customer feedback with internal teams.
• Collaborate with Sales, Marketing, Customer Support and other teams to deliver excellent customer experience.

Skills

Account management

CRM management

Sales pipeline management

Negotiation

Communication & presentation

Relationship building

Upselling & cross-selling

Travel willingness

Organised & proactive

Sales knowledge (SaaS/EdTech)

Tools

Salesforce

Job description

ABOUT IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

WHAT YOU'LL BE DOING

Account Management & Relationship Building

• Manage and develop a portfolio of existing school customers, acting as their primary point of contact.
• Build trusted relationships with key stakeholders, understanding their needs, challenges and future objectives.
• Conduct regular customer meetings, both virtually and face-to-face, to strengthen relationships and identify opportunities.
• Drive customer satisfaction, retention and long-term account growth.

Sales & Revenue Growth

• Identify and convert upselling and cross-selling opportunities across the iSAMS product and service portfolio.
• Take ownership of the full sales cycle, from identifying opportunities through to negotiation and closing.
• Achieve individual sales targets by developing existing accounts and building a healthy pipeline.
• Deliver compelling product presentations and demonstrations, communicating the value of our solutions.
• Negotiate commercial agreements that deliver value for customers while supporting business growth.

Customer Engagement & Product Adoption

• Work proactively with customers to maximise their use of iSAMS.
• Identify opportunities to introduce additional functionality, products and services that support school requirements.
• Keep customers informed of product updates, new features and developments.
• Act as the voice of the customer, sharing feedback with internal teams to help improve products and services.

Pipeline Management & Collaboration

• Maintain accurate customer records, sales opportunities and pipeline forecasts within Salesforce.
• Effectively manage and prioritise your accounts to maximise commercial opportunities.
• Collaborate with Sales, Marketing, Customer Support and other internal teams to deliver an excellent customer experience.
• Attend customer meetings, industry events, conferences and exhibitions as required.
• Stay informed about developments within the education technology market and competitor landscape.

WHAT WE'RE LOOKING FOR

Essential Experience & Skills

• Proven experience in Account Management, Customer Relationship Management or a similar commercially focused sales role.
• Experience managing multiple customer accounts and delivering against sales targets.
• A strong track record of developing existing business through upselling, cross-selling and account growth.
• Excellent relationship-building skills, with the confidence to engage and influence stakeholders at different levels.
• Strong commercial awareness, negotiation and objection-handling skills.
• Ability to manage a sales pipeline, prioritise opportunities and work independently.
• Confident communication and presentation skills, both virtually and face-to-face.
• A proactive, organised and results-driven approach.
• Comfortable using CRM systems and technology to manage customer relationships.
• A full, valid driving licence and willingness to travel for customer meetings.

Desirable Experience

• Previous experience selling SaaS, software or technology solutions.
• Experience working within the education or EdTech sector.
• Knowledge of school management information systems, particularly iSAMS.
• Experience using Salesforce.

WHAT MAKES YOU SUCCESSFUL IN THIS ROLE?

You'll be someone who genuinely enjoys building relationships and understanding customer needs, but who also has the commercial drive to turn opportunities into results.

You'll be confident managing your own portfolio, proactive in identifying growth opportunities and comfortable having commercial conversations with customers.

Most importantly, you'll understand that successful account management isn't just about selling more – it's about delivering value, building trust and creating long-lasting customer partnerships.

WHY JOIN IRIS SOFTWARE GROUP?

At IRIS Software Group, we develop software solutions that help organisations work smarter and more efficiently.

Joining our iSAMS team means becoming part of a business supporting schools through technology, helping them streamline processes and focus on delivering great educational experiences.

You'll have the opportunity to develop your commercial expertise, work with an established customer base and contribute directly to the continued growth of our education software business.

WHY YOU’LL LOVE WORKING HERE

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.

WHAT TO EXPECT FROM OUR HIRING PROCESS

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

1. Application review — we assess your experience and potential
2. Initial call — a short conversation to learn about you and share more about the role
3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we're committed to making this experience accessible for everyone.