Senior Accommodation Support Officer - (Kent)

Seetec; Kent (WA); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Job summary

Seetec in Kent is seeking a Senior Accommodation Support Officer to lead a team delivering housing support to people within the Criminal Justice system. You will guide staff, manage complex cases and ensure high-quality outcomes while driving performance against targets.

You will collaborate with the Accommodation Team Manager, monitor KPIs, and use data to drive improvements. The role offers a competitive salary and full benefits as part of an employee-owned organisation.

Qualifications

• Experience in housing, homelessness prevention and tenancy sustainment.
• Background in housing services, offender rehabilitation, criminal justice, probation or related welfare work.
• Ability to lead, develop others and work toward targets and KPIs.

Responsibilities

• Assist the Accommodation Team Manager in improving practice and service quality.
• Provide specialist housing advice and guidance to participants and staff.
• Deliver workshops to develop team standards of practice.
• Build and maintain relationships with stakeholders and partners.
• Manage a small number of complex cases.

Skills

Leadership

Coaching

Stakeholder management

Performance monitoring

Data-driven decision making

Communication

Job description

Job Role

We're hring for a Senior Accommodation Support Officer to lead and support our team in helping people within the criminal justice system secure stable accommodation and build brighter futures.

You'll provide leadership, coaching and guidance to Accommodation Support Officers, manage a small caseload of complex cases, and act as the team's housing specialist. Working closely with the Accommodation Team Manager, you'll drive service quality, support continuous improvement, and ensure excellent outcomes for participants. You'll also play a key role in monitoring performance, supporting the achievement of service targets and KPIs, conducting case audits, and ensuring contractual requirements and quality standards are consistently met.

Our ideal candidate will have a background in housing, homelessness prevention and tenancy sustainment. You may have gained your experience within housing services, homelessness support, tenancy support, supported accommodation, offender rehabilitation, criminal justice, probation services, local authority housing teams, substance misuse services, domestic abuse services, or wider welfare and community support services.

As a confident leader, you'll be able to motivate and develop others, manage complex cases and build effective relationships with partners and stakeholders. You'll have experience working to performance targets, monitoring KPIs and using data to drive service improvements. Most importantly, you'll be passionate about making a positive difference, helping people achieve long-term housing stability and independence, and supporting successful reintegration into their communities.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Communities is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

What our people say.

Location: Kent
Hours: Full time, 37 hours per week (Mon-Fri)
Contract: Permanent
Closing Date: 09 November 2026

Key Responsibilities

• Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
• Provide specialist housing advice and guidance to participants and employees
• Provide workshops to all members of the team to develop their standards of practice
• Build and maintain effective working relationships with all stakeholders
• Manage a small number of complex cases

Skills and Experience

• Experience and knowledge of housing legislation and options
• Highly effective interpersonal and communication skills both verbally and in writing
• Ability to establish and maintain effective working relationships
• Experience or knowledge of the work of the Criminal Justice System
• Good organisation skills and ability to meet deadlines

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.