Senior Access & Helpdesk Manager – TS/SCI w CI Poly

North Point Technology; Fort Belvoir (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Long-term projects

Employee-first culture

Competitive compensation and benefits

Open leadership

Job summary

North Point Technology is seeking a Helpdesk / Access Manager at Senior or Mid level for Fort Belvoir, VA, to oversee access management across IC databases and related systems. The role requires active TS/SCI with CI poly and involves Tier 2 support, COI access control, and adherence to DoD security procedures.

The position includes managing PKI, JEMS, and entitlement processes, maintaining SOPs, and producing metrics; a strong briefing and communication capability is essential.

Qualifications

• Active TS/SCI clearance with ability to obtain CI Polygraph.
• Senior: 4 years advanced experience with M3, including profile management or validating access to system Communities of Interest.
• Experience with access management operations (PKI Trusted Agent activities, verifying security clearance in JPAS/Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC)).
• Experience with complex security classification procedures/decisions (coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations).
• Experience in organizational messaging in DoD/IC and drafting briefing slides.
• Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph.
• Ability to obtain DoDD 8140.01 certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM.

Responsibilities

• Execute 12 hours of service during regular working hours Monday–Friday; access request queues must be zeroed by COB Friday each week.
• Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests multiple times daily during INSCOM core hours.
• Provide Tier 2 database support including log-in errors, application troubleshooting, user search and profile support, and database account metrics management.
• Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests.
• Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper alignment and need-to-know.
• Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor sites at least daily.
• Maintain Army organization structure within JEMS, aligned with Army command structure.
• Serve as DoDIIS PKI Trusted Agent for assigned personnel.
• Communicate with individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD).
• Assist with proper installation of certificates and coordinate with Full-Service Directory SSO.
• Create and maintain Access Management SOPs including policies and procedures for trusted agent activities; review every 6 months.
• Maintain and update Transaction Metrics logs weekly.
• Produce ad hoc metrics reports within 2 business days of Government request.
• Engage with Army Intelligence Community to discuss mission requirements.
• Review entitlements shared with the Army Intelligence Community regularly.
• Search and identify entitlements that could positively impact missions; maintain a list.
• Ensure organizations and missions are properly aligned in entitlement management systems.
• Answer Help Desk dedicated phone line and check voicemail; respond within 2 hours during INSCOM core hours.
• Monitor Help Desk Group Mailbox across networks; update Help Desk websites on SIPR and JWICS; refresh handout monthly.

Job description

North Point Technology is seeking a Helpdesk / Access Manager at Senior or Mid level for Fort Belvoir, VA, to oversee access management across IC databases and related systems. The role requires active TS/SCI with CI poly and involves Tier 2 support, COI access control, and adherence to DoD security procedures.

The position includes managing PKI, JEMS, and entitlement processes, maintaining SOPs, and producing metrics; a strong briefing and communication capability is essential.