Senior Academy Manager – Consumer Academy

Bank of America; Phoenix (AZ); On-site; USD 99,000 - 142,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Bank of America is seeking a senior professional to lead onboarding, core and upskill programs within its Academy. The role emphasizes driving participant proficiency, delivering diverse learning modalities, and aligning with the bank’s client-centric strategy to foster responsible growth.

You will partner with leadership to orchestrate Academy activities, coordinate cross-functional teams, and manage communications that promote engagement and program success across the organization.

Qualifications

• Leadership experience in programs or projects with planning and delivery responsibilities.
• Demonstrated ability to diagnose gaps and implement learning solutions.
• Strong executive communication and stakeholder management skills.
• Ability to translate expertise into practical learning experiences.
• Experience designing strategic and operational initiatives with minimal oversight.

Responsibilities

• Leads Academy initiatives with planning, execution, and milestone tracking for business outcomes.
• Coordinates cross-functional teams and drives strategic initiatives within the Academy.
• Supports leadership with planning and communication to promote awareness and alignment of priorities.
• Identifies gaps, develops action plans, and coaches participants to complete training programs.
• Manages outreach, logistics, and access to technology for Academy activities.
• Partners with content design teams to feedback on curriculum and programs.

Skills

Stakeholder management

Executive communication

Leadership

Learning delivery

Program management

Change management

Learning and development

Education

High School Diploma / GED

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for leading employees through onboarding, upskilling and core programs. Key responsibilities include developing Academy participants’ proficiency, building skill development through various learning modalities, and demonstrating the principles of the bank’s client-centric strategy to drive appropriate behaviors. Job expectations include partnering with leadership to drive employee development and managing various levels of Academy activities.

Responsibilities

• Leads and manages key Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes
• Serves as a senior resource within the Academy organization by leading through influence, coordinating cross-functional teams and peer workgroups, and driving the execution of strategic initiatives, organizational priorities, and business outcomes
• Partners with Academy leadership to support strategic planning activities, organizational priorities, and the execution of team initiatives that drive Academy effectiveness and business impact
• Assists Academy leadership with the development, coordination, and delivery of communications that promote awareness, engagement, alignment, and execution of Academy priorities and initiatives
• Serves as a strategic partner across the Academy organization by identifying opportunities for operational improvement, coordinating cross-functional efforts, and supporting the successful implementation of change initiatives
• Leads onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
• Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
• Partners with Academy content design teammates to provide feedback and insight on content, curriculum, and programs in partnership with Academy content design teammates
• Drives adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout New to Role programs
• Oversees the periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
• Facilitates Line of Business leadership routines and initiatives, providing stakeholders with development and program updates

Required Qualifications

• Previous involvement in programs, projects, or process initiatives with responsibility for planning, execution, stakeholder coordination, milestone management, and delivery of business outcomes
• 3+ years demonstrated leadership experience
• Demonstrated ability to diagnose root causes, assess skill gaps, and implement effective solutions that improve learner performance and business results
• Strong executive communication, presentation, and stakeholder management skills
• Experience designing and executing strategic and operational initiatives with minimal oversight while managing multiple priorities and deadlines
• Proven ability to lead through influence without direct authority
• Ability to translate expertise into effective learning experiences
• Ability to facilitate learning and translate complex topics into practical application
• Strong interpersonal and relationship-building skills with the ability to engage diverse audiences, collaborate across functions, and influence stakeholders at all levels
• Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually across all levels (direct team and senior leadership)
• Demonstrated problem-solving, critical thinking, and decision-making skills with the ability to proactively identify issues, elevate risks when appropriate, and drive resolution
• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture
• Strong organizational skills including the ability to manage multiple responsibilities and prioritize
• Proficiency in computer skills and professional programs (for example, Microsoft Office, Excel, PowerPoint, Copilot, etc.)

Desired Qualifications

• Familiarity with Consumer Retail and Preferred line of business

Skills

• Active Listening
• Hiring and Onboarding
• Influence
• Learning Delivery
• Presentation Skills
• Coaching
• Collaboration
• Consulting
• Oral Communications
• Customer Service Management
• Customer and Client Focus
• Executive Presence
• Leadership Development
• Talent Development

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$99,000.00 - $142,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.