Client Segment Manager- FCC West/Central Divisions

Bank of America; Chicago (IL); On-site; USD 118,000 - 185,000; Full time

Job summary

Bank of America in Chicago, IL is seeking a senior program leader to develop and execute strategic initiatives within a financial-center context. You will drive data-driven growth, partner with FCC leadership, and influence senior stakeholders to deliver measurable results.

The role emphasizes cross-functional collaboration, change management, and operational excellence in a fast-paced environment, with a focus on delivering impact across client segments and geographies.

Qualifications

• 5+ years of demonstrated experience leading complex cross-functional projects, strategic initiatives, or programs from planning through execution.
• Financial Center leadership experience at the Market Level.
• Experience using data and analytics to identify opportunities across client segments and geographies, derive insights, and measure outcomes.
• Demonstrated ability to develop and execute strategic and tactical plans that support business growth.
• Proactively builds trusted relationships and influences key partners and executives in a matrix environment.
• Strong executive communication, presentation, facilitation, and feedback skills.
• Demonstrated cross-functional leadership and change management in a fast-paced environment.
• Ability to learn and adapt to new information and technology platforms, manage ambiguity, and respond to changing circumstances.
• Effective time management with the ability to organize, prioritize, and perform multiple tasks simultaneously.
• Experience with risk mitigation, operational excellence, and process management.

Responsibilities

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners.
• Work with the FCC Division leadership team
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Partners with and influences senior leaders on strategic priorities
• Champions organizational vision and values executing consistently to drive business results
• Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance while influences key partners with a focus on relationship building to achieve desired business results

Skills

Cross-functional leadership

Financial center leadership

Data analytics

Strategic planning

Stakeholder influence

Executive communication

Change management

Adaptability

Time management

Process management

Education

Bachelor’s degree or equivalent work experience

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

LOB Specific Description:

This job is responsible for using data and analytics to identify opportunities across client segments and geographies and leading the strategic planning and execution of segment growth initiatives. Key responsibilities include training, coaching, and field leadership enablement; end-to-end management and support of community banking, student, and diverse segment events; community partnership development and stakeholder engagement; executive communication, influence, and feedback delivery; and cross-functional leadership, change management, program management, and operational execution.

Responsibilities:

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Work with the FCC Division leadership team
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Partners with and influences senior leaders on strategic priorities
• Champions organizational vision and values executing consistently to drive business results
• Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance while influences key partners with a focus on relationship building to achieve desired business results

Required Qualifications:

• 5+ years of demonstrated experience leading complex cross-functional projects, strategic initiatives, or programs from planning through execution
• Financial Center leadership experience at the Market Level
• Experience using data and analytics to identify opportunities across client segments and geographies, derive insights, and measure outcomes
• Demonstrated ability to develop and execute strategic and tactical plans that support business growth
• Proactively builds trusted relationships and influences key partners and executives in a matrix environment
• Strong executive communication, presentation, facilitation, and feedback skills
• Demonstrated cross-functional leadership and change management in a fast-paced environment
• Ability to learn and adapt to new information and technology platforms, manage ambiguity, and respond to changing circumstances
• Effective time management with the ability to organize, prioritize, and perform multiple tasks simultaneously
• Experience with risk mitigation, operational excellence, and process management

Desired Qualifications:

• Track record of success working in an environment with individual and/or team goals where goals were routinely met or exceeded
• Training, coaching, and field leadership enablement
• End-to-end management and support of community, student, and diverse segment events
• Community banking partnership development and stakeholder engagement
• Previous experience in a highly matrixed financial industry
• Bachelor’s Degree or equivalent work experience

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

Pay and benefits information

Pay range

$117,500.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.