Senior 401(k) Client Services Leader

apply; Louisville (KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

ADP is seeking a 401(k) Client Service Manager to lead the Regional 401(k) department, ensuring high quality client service and retention. You will coach a team of specialists, manage performance, and coordinate with payroll and support groups to resolve complex inquiries.

The role emphasizes serving clients with accurate, timely responses and implementing service enhancements. Occasional travel may be required; this position is hybrid in a dynamic environment.

Qualifications

• 4+ years of experience with Qualified Plans.
• At least 2 years' proficiency in client service for qualified plans.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Manage the Regional 401(k) department, providing feedback to associates to ensure quality performance.
• Oversee employee retention, high quality outcomes, and career development opportunities.
• Draft performance appraisals and align team goals with senior leadership.
• Coordinate department activities to promote communication and teamwork.
• Respond to inquiries from Operations, Clients, Sales, Payroll, HR, and New Business about 401(k) administration.

Skills

Qualified Plans experience

Client service experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Clarify

Job description

ADP is seeking a 401(k) Client Service Manager to lead the Regional 401(k) department, ensuring high quality client service and retention. You will coach a team of specialists, manage performance, and coordinate with payroll and support groups to resolve complex inquiries.

The role emphasizes serving clients with accurate, timely responses and implementing service enhancements. Occasional travel may be required; this position is hybrid in a dynamic environment.