SENDER ONE EMPLOYEE EXPERIENCE GENERALIST

Sender One Service; Santa Ana (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Sender One is seeking an Employee Experience Generalist for a full-time, on-site role in Santa Ana, CA. You will help shape the employee journey from onboarding to growth, partnering with managers to ensure a positive culture and well-executed HR practices.

Ideal candidates have 2–5 years of HR experience, knowledge of California employment laws, and proficiency with Google Workspace, Paycom, Basecamp, and other HR tools.

Qualifications

• 2–5 years of experience in core HR work (recruiting, onboarding, employee relations, performance processes, engagement, benefits, training, and communications).
• Understanding of California employment laws and best practices.
• Organized, proactive, and dependable with strong ownership and discretion.

Responsibilities

• Create a welcoming, values-led employee experience from onboarding through growth and recognition.
• Partner with employees and managers to address HR questions and processes with empathy and discretion.
• Support recruiting and selection practices to bring great people on board and set them up to succeed.
• Strengthen HR operations with accurate records, performance-review coordination, and useful reporting.

Skills

HR generalist

Recruiting

Onboarding

Employee relations

Communication

Confidentiality

Tools

Google Workspace

Paycom

Basecamp

Employee Navigator

Canva

Job description

Job Details: Job Location: SENDER ONE SERVICE - SANTA ANA, CA 92705, Position Type: Full Time, Hourly, Salary Range: $65,000.00 - $80,000.00 Salary/year, Job Category: Human Resources, The Opportunity

At Sender One, climbing is about more than reaching the top of a wall—it’s about the people who encourage us, challenge us, and make us feel part of a community. We’re looking for an Employee Experience Generalist who wants to bring that same spirit to the workplace.

You’ll help make Sender One’s values real throughout the employee journey, from a candidate’s first interaction through onboarding, growth, recognition, and beyond. As a trusted resource for employees and managers, you’ll blend care for people with strong execution—improving processes, supporting a positive culture, and making sure the details that matter don’t fall through the cracks.

How You’ll Make an Impact

• Create a welcoming, values-led employee experience through onboarding, training, recognition, and team connection.
• Be an approachable, fair-minded partner to employees and managers, helping navigate HR questions and workplace processes with empathy and discretion.
• Support thoughtful, consistent recruiting and selection practices that help us bring great people onto the team and set them up to succeed.
• Help strengthen HR operations through accurate records, performance-review coordination, useful reporting, and sound employment practices.
• Look for opportunities to make our people programs and processes more engaging, effective, and aligned with the Sender One experience.

You Might Be a Great Fit If You...

• Bring 2-5 years’ experience in core HR work such as recruiting, onboarding, employee relations, performance processes, engagement, benefits, training, and employee communications.
• Understand basic federal, California, and LA/OC employment laws and employment best practices.
• Are organized, proactive, and dependable—you follow through, close loops, and take ownership.
• Communicate clearly and proactively with different personalities and all levels of an organization.
• Use sound judgment, protect confidentiality, and approach people and situations with an open mind.
• Enjoy learning, welcome feedback, and turn observations into practical improvements.
• Care about climbing, community, and creating excellent experiences for employees and guests.
• Helpful experience and systems include: Google Workspace, Paycom (or similar HRIS/HCM), Basecamp (or similar communication/project management tool), Employee Navigator, canva.

Why Sender One

Sender One brings climbing, community, and personal growth together. In this role, you’ll help strengthen the people and culture practices behind that experience—so our team feels the same care and connection we aim to offer every guest.

Role

Full-Time, Non-Exempt, onsite at any Sender One location, reports to Director of People and Culture

Target Compensation: $65,000 - 80,000, depending on experience + cool employee perks