Selling Supervisor, Men's Universe - Maison Madison

Hermès Paris; New York (NY); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Commission & bonuses

Health benefits

Life & disability insurance

Paid time off

Job summary

Hermès Paris in New York seeks a Selling Supervisor to drive sales and customer experience in a fast-paced luxury boutique. You will lead the selling floor, ensure VM standards, and support inventory and POS processes with the team.

Ideal candidates have 2+ years in sales or supervision, strong communication, and the ability to multi-task while delivering top-tier client service. The role is based at the Madison Flagship in NYC with generous benefits.

Qualifications

• 2+ years of experience in sales or supervisory capacity, experience in a luxury environment preferred.
• Strong leadership and communication skills.
• Even-tempered with ability to multi-task and balance teamwork with independence.

Responsibilities

• Meet monthly and annual sales goals as part of a boutique team.
• Organize selling floor, stock items, VM adherence, and customer service.
• Process transactions accurately and manage POS procedures with management.
• Open/close tills, monitor assets, and approve exceptional returns.
• Maintain clean, organized workstation and support inventory prep.

Skills

Sales experience

Supervisory experience

Leadership

Communication

Multi-tasking

Customer service

Open availability

Job description

The Team:

The Hermès Maison Madison Flagship Boutique opened in 1983and focuses on providing extraordinary service to clients as apart of the New YorkRegion. Thisposition will report to the Senior Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The primary responsibilities of a Selling Supervisorare to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor.

About the Role:

Sales Objectives

• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Provides assistance as need in inventory preparation.

POS

• Responsible for processing and ensuring the accuracy of all transactions (including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.
• Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
• Approval of returns and exchanges. Secure Management approval for any exceptional requests.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.

Asset Protection

• Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable.
• Ensure key log controls are maintaining daily in partnership with AP.
• Practices appropriate AP techniques and follow all guidelines for key control and merchandise security.
• Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).

Customer Service

• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• 2+ years of experience in sales and/or supervisory capacity, experience in a luxury environment preferred
• Strong leadership and communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance
• Regular in-person work at a Company-designated work location is an essential function of this position

The range for this position is $28.16 - $31.11. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance

• Medical, Dental, Vision,

• Life Insurance and Disability

• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)

• Paid Parental leave and transition time

• 401(k) and Roth Retirement plan with company matching and profit sharing