Selling Supervisor

Ralph Lauren; Glendale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Ralph Lauren in Glendale, AZ is seeking a Selling Supervisor to join the Store Leadership team. You will drive sales, coach the sales team, and deliver exceptional customer experiences by modeling selling behaviors and leading by example.

In this role you will manage performance metrics, support training, assist with promotions, and ensure adherence to brand standards while maintaining store operations and a collaborative, inclusive environment.

Qualifications

• Retail supervisory or similar industry experience.
• Fashion insights and awareness of industry trends a plus.
• Excellent leadership and communication skills with the ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.

Responsibilities

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching and development.
• Monitor and achieve sales targets, KPIs and performance metrics.
• Model selling behaviors and lead in performance metrics.
• Act as mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with brand standards.
• Provide feedback to Store Management on team performance and development needs.
• Sell 50% of the time, implementing clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
• Support customer concern process, escalating as needed to senior Management.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Report product category opportunities and support store merchandising needs.
• Support inventory control and maintain productivity standards.
• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health/safety regulations and company policies.
• Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas.

Skills

Retail leadership

Customer service

Team coaching

Communication

Job description

Job Overview

As a Selling Supervisor, you will contribute as a member of the Store Leadership team by executing strategic plans to ensure a profitable business. Your role will be pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment. You will lead by example, providing feedback, coaching, and support to the sales team to meet and exceed sales targets.

Responsibilities

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching and development.
• Monitor and achieve sales targets, KPIs and performance metrics.
• Model selling behaviors and lead in performance metrics.
• Act as mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with brand standards.
• Provide feedback to Store Management on team performance and development needs.
• Sell 50% of the time, implementing clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
• Support customer concern process, escalating as needed to senior Management.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Report product category opportunities and support store merchandising needs.
• Support inventory control and maintain productivity standards.
• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health/safety regulations and company policies.
• Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas.

Qualifications

• Retail supervisory or similar industry experience.
• Fashion insights and awareness of industry trends a plus.
• Excellent leadership and communication skills with the ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Possess and demonstrate business acumen.
• Strong planning and prioritization/time management skills.