FOH Supervisor - FOA

Ralph Lauren; Elizabeth (NJ); On-site; USD 56,000 - 72,000; Full time

Job summary

Ralph Lauren in Elizabeth, NJ is seeking a Selling Supervisor to join the Store Leadership team. You will execute strategic plans to drive sales, enhance customer satisfaction, and lead a collaborative team.

You will coach the sales staff, model selling behaviors, and balance clienteling with store operations to meet targets. The role requires strong leadership, excellent communication, and a willingness to work a flexible schedule to support business needs.

Qualifications

• Retail supervisory or similar industry experience.
• Fashion insights and awareness of industry trends a plus.
• Excellent leadership and communication skills with the ability to effectively communicate with customers and store personnel.

Responsibilities

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching and development.
• Monitor and achieve sales targets, KPIs and performance metrics.
• Model selling behaviors and lead in performance metrics.
• Act as mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with brand standards.
• Provide feedback to Store Management on team performance and development needs.
• Sell 50% of the time, implementing clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
• Support customer concern process, escalating as needed to senior Management.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Report product category opportunities and support store merchandising needs.
• Support inventory control and maintain productivity standards.
• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health/safety regulations and company policies.
• Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas.

Skills

Retail supervisor

Leadership

Communication skills

Customer service

Job description

Job Overview

As a Selling Supervisor, you will contribute as a member of the Store Leadership team by executing strategic plans to ensure a profitable business. Your role will be pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment. You will lead by example, providing feedback, coaching, and support to the sales team to meet and exceed sales targets.

Responsibilities

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching and development.
• Monitor and achieve sales targets, KPIs and performance metrics.
• Model selling behaviors and lead in performance metrics.
• Act as mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with brand standards.
• Provide feedback to Store Management on team performance and development needs.
• Sell 50% of the time, implementing clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
• Support customer concern process, escalating as needed to senior Management.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Report product category opportunities and support store merchandising needs.
• Support inventory control and maintain productivity standards.
• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health/safety regulations and company policies.
• Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas.

Qualifications

• Retail supervisory or similar industry experience.
• Fashion insights and awareness of industry trends a plus.
• Excellent leadership and communication skills with the ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Possess and demonstrate business acumen.
• Strong planning and prioritization/time management skills.