Seller Support Specialist (FTC)

takealot.com; Capetown (CA); On-site; USD 11,000 - 15,000; Part time

Job summary

takealot.com in Cape Town is seeking a highly talented Seller Support Specialist (FTC) to manage seller and customer inquiries, provide timely responses, and collaborate with internal stakeholders to resolve issues in a fast-paced, high-growth marketplace. This role requires strong communication, problem-solving, and stakeholder management to maintain service excellence.

You will use Excel, SQL and Zendesk to track tickets, generate insights, and contribute to process improvements, while

Qualifications

• Senior Certificate or Higher.
• Minimum 3 years experience in a customer service role.
• Excel, SQL, and Zendesk experience (advantageous).
• Experience in an e-commerce, start-up, tech or platform environment (advantageous).

Responsibilities

• Address and expand Marketplace seller & customer queries via tickets & phone calls.
• Engage with internal Takealot stakeholders to resolve Marketplace queries.
• Assist with ad-hoc data capturing and admin tasks as required.
• Provide ideas to drive process & system improvement across Takealot Marketplace.

Skills

Customer Obsessed

Pragmatic Organised

Prioritization

Communication

Team player

Stakeholder management

Education

Senior Certificate or Higher

Tools

Excel

SQL

Zendesk

Job description

takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist - FTC to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.

Your Responsibilities Will Include

• Address and expand Marketplace seller & customer queries via tickets & phone calls.
• Engage with internal Takealot stakeholders to resolve Marketplace queries.
• Assist with ad-hoc data capturing and admin tasks as required.
• Provide ideas to drive process & system improvement across Takealot Marketplace.

Skills Required

• Customer Obsessed.
• Pragmatic & Organised.
• Strong prioritization and time management skills.
• Excellent verbal and written communication skills.
• Great interpersonal skills and strong team player.
• Stakeholder management is a plus!

Attributes Required

• Thinks like an owner.
• Solutions-oriented - you have a can-do attitude and high energy.
• Curious, a love for problem-solving, learning and the ability to think on your feet.
• Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!
• Analytical mindset. You can use data to inform decisions if required.

Qualifications & Experience Required

• Senior Certificate or Higher.
• Minimum 3 years experience in a customer service role.
• Excel, SQL, and Zendesk experience (advantageous).
• Experience in an e-commerce, start-up, tech or platform environment (advantageous).

The Environment

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We Seek To Employ An Extra Ordinary Mind Who

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change, accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.