Seller Representation Coordinator (Residential Real Estate)

Hankin & Pack, PLLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Disability and life insurance

401(k) with company match

Paid Time Off (PTO)

Bonus opportunities

In-office, full-time

Job summary

Hankin & Pack PLLC in Charlotte, NC seeks a detail-oriented Seller Representation Coordinator to manage client communications and seller closing packages, guiding transactions from contract to closing.

The role centers on coordinating with opening, drafting, and closing teams across offices, ensuring timely, accurate updates for sellers and lenders, with a focus on quality and compliance.

Qualifications

• 2+ years of real estate closing experience with a law firm, title or lending company.
• Knowledge of residential real estate contracts, closing procedures, and settlement statements.
• Excellent written and verbal communication skills, with a client-service mindset.
• Strong organizational skills and comfort managing multiple files/deadlines simultaneously.
• Experience with Qualia or similar title/closing software a plus.
• Ability to work independently while collaborating across multiple office locations.
• High attention to detail, particularly around document accuracy and deadlines.
• Must have strong computer skills.

Responsibilities

• Serve as the primary point of contact for sellers and buyer attorney office throughout the transaction, keeping them informed at each milestone.
• Respond promptly and professionally to seller inquiries via phone and email.
• Coordinate with the document drafting team to relay status updates and gather information needed from sellers.
• Flag issues or delays proactively to the appropriate internal team members.
• Maintain clear, accurate notes on all seller interactions.
• Prepare and assemble seller closing packages in accordance with firm standards.
• Send out seller packages from the Charlotte office in a timely manner ahead of closing.
• Track package status and confirm receipt with sellers and other parties as needed.
• Ensure packages are complete, accurate, and compliant with firm and lender requirements.
• Coordinate with the closing team on any last-minute changes or corrections.

Skills

Real estate closing

Client communication

File management

Qualia

Microsoft Office

Team collaboration

Attention to detail

Education

High school diploma

Tools

Qualia

Microsoft Office

Job description

Location: Charlotte, NC

Job Id:127

# of Openings:1

Join a Fast-Paced, Growing Residential Real Estate Law Firm!

Location: Charlotte, NC

Job Type: Full-Time, In-Office

Primary work hours: 8:30 am - 5:00 pm; hours may vary during end of the month

Hankin & Pack PLLC is a dynamic, entrepreneurial firm recognized by clients as one of the region's leading real estate law practices. We're a collaborative, forward-thinking team fueled by a shared passion for excellence-and we're growing.

Hankin & Pack is seeking a detail-oriented Seller Representation Coordinator to join our Charlotte office. This role sits at the center of our seller representation workflow, managing client-facing communications throughout the transaction and handling the preparation and distribution of seller closing packages.

You'll work closely with our file opening, document drafting, and closing teams to ensure sellers have a smooth, well-communicated experience from contract to closing.You care about quality, doing things right, and getting the job done.

What You'll Do:

Seller Communications

• Serve as the primary point of contact for sellers and buyer attorney office throughout the transaction, keeping them informed at each milestone
• Respond promptly and professionally to seller inquiries via phone and email
• Coordinate with the document drafting team to relay status updates and gather information needed from sellers
• Flag issues or delays proactively to the appropriate internal team members
• Maintain clear, accurate notes on all seller interactions
• Prepare and assemble seller closing packages in accordance with firm standards
• Send out seller packages from the Charlotte office in a timely manner ahead of closing
• Track package status and confirm receipt with sellers and other parties as needed
• Ensure packages are complete, accurate, and compliant with firm and lender requirements
• Coordinate with the closing team on any last-minute changes or corrections

Process & Coordination

• Work within our closing software (Qualia) to log communications and track file status
• Partner with file opening, drafting, and closing staff across offices to keep transactions moving
• Identify opportunities to improve seller communication or package workflows and share feedback with management

What You'll need:

• 2+ years of real estate closing experience with a law firm, title or lending company
• Knowledge of residential real estate contracts, closing procedures, and settlement statements
• Excellent written and verbal communication skills, with a client-service mindset
• Strong organizational skills and comfort managing multiple files/deadlines simultaneously
• Experience with Qualia or similar title/closing software a plus
• Ability to work independently while collaborating across multiple office locations
• High attention to detail, particularly around document accuracy and deadlines
• Must have strong computer skills and proficiency with Microsoft Office Suite
• High school diploma

What We Offer:

• Competitive base salary based on experience
• Eligible for annual bonuses based on performance
• Full Medical, dental, and vision insurance coverage for employee
• Disability and life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Excellent training and mentorship program
• Collaborative and family-oriented culture

Hankin & Pack Core Values

Consistency - Deliver the same high standard on every deal by following firm policies and client expectations.

Communication - Be helpful, precise, and cheerful. Proactively bring solutions.

Enjoy the Journey - Bring positivity and lift up those around you, even when challenges arise.

Productivity - Be efficient to create space for innovation and growth.

Accountability - Own your work and be proud of your contributions.

Servant Mentality - Deliver respectful, people-first service in every interaction.

Teachability - Stay humble and open to learning new approaches.

Tenacity - Be resilient, work hard, and stick with it until the job is done.

We believe our firm is only as strong as the people who power it. If you're ready to kickstart your career, grow your skills, and join a team that values and rewards you-