Self Storage Facility Manager

Osprey-Management; North Franklin (CT); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

401(k) Plan

Work/Home Life Balance

Opportunities for Career Advancement

Job summary

Osprey Management in North Franklin, CT seeks a Self Storage Facility Manager to oversee day‑to‑day operations, lease units, and deliver exceptional customer service at the facility. The role balances sales performance with operational excellence, including maintenance, security, cash handling, and efficient office routines, while maintaining a clean and safe property.

This part‑time position offers 25–30 hours per week, $19 per hour, 401(k), and work–life balance with opportunities for

Qualifications

• 2-3 years of managerial experience.
• Basic computer skills; MS Word & Excel.
• Strong written and verbal communication.
• Flexible schedule with weekend availability.
• Ability to lift to 50 pounds.

Responsibilities

• Lease storage units and drive sales.
• Provide exceptional customer service and maintain rapport.
• Respond to inquiries and resolve complaints.
• Meet/exceed sales goals for units/merchandise.
• Perform opening/closing duties per policy.
• Conduct daily property walks and maintenance tasks.

Skills

Managerial experience

Customer service

Communication

Microsoft Word

Microsoft Excel

Problem solving

Tools

MS Office

Job description

Self Storage Facility Manager

Osprey Management North Franklin, Connecticut, United States

About this position

Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in‑house management company is a leader in asset management; we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in‑house management of our 110+ assets spread across 30 states. The in‑house asset management team also employs over 150 property level staff members at its property locations.

Job Summary:

The Self Storage Facility Manager is responsible for overseeing the day‑to‑day operations of the storage facility, including leasing units, providing exceptional customer service, managing facility maintenance, and ensuring the property remains clean, secure, and well‑maintained. This role requires a hands‑on, customer‑focused individual who can balance sales performance with operational excellence.

Self Storage Facility Manager Compensation:

• Hourly Rate $19
• Part‑time Flexible Work Schedule 25‑30 hours per week
• 401(k) Plan
• Work/Home Life Balance
• Opportunities for Career Advancement

Self Storage Facility Manager Responsibilities:

• Rent storage units to customers using effective sales strategies based on customer needs.
• Provide exceptional customer service to both new and existing customers, building strong rapport and maintaining professional communication.
• Respond to customer inquiries and resolve complaints in a courteous and timely manner.
• Meet or exceed sales goals for insurance, merchandise, and unit rentals.
• Prepare auction units in accordance with company procedures and lien laws when necessary.
• Perform opening and closing duties in accordance with company policies and procedures.

Financial Transactions & Reporting:

• Accept payments and process transactions accurately.
• Complete daily bank deposits and maintain proper documentation.
• Follow all company protocols related to cash handling and recordkeeping.

Property & Unit Maintenance:

• Conduct daily property walks, perform lock checks, and ensure all units are clean and operational.
• Keep the office, property, and vacant units clean and organized at all times.
• Plumbing: Repairing leaks, unclogging drains, and installing fixtures.
• Electrical: Troubleshooting wiring, replacing outlets, and installing light fixtures.
• Carpentry: Repairing doors, windows, and minor structural elements.
• HVAC: Basic knowledge of heating and air systems for minor fixes or coordination with vendors.
• Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months.

Operational Oversight:

• Ensure the facility is secure, well‑maintained, and compliant with company standards.
• Monitor equipment and property conditions, report larger repair needs, and follow up as needed.
• Perform other general office and maintenance duties as assigned to support operations.

Regulatory Compliance:

• Adhere to all company policies and procedures, as well as applicable local and state regulations.
• Maintain accurate and up‑to‑date records related to unit rentals, maintenance activities, and customer interactions.

This job description outlines the general responsibilities of the role and may be subject to change based on business needs.

Self Storage Facility Manager Qualifications:

• Willingness to work respectfully with people of diverse backgrounds
• 2‑3 years of managerial experience
• Basic computer skills and proficiency in Microsoft Word & Excel
• Strong written and verbal communication
• Professional presentation
• Must have a flexible schedule with weekend availability
• Ability to solve problems involving: residents, personnel, finances, equipment/ maintenance issues, emergency situations, etc.
• Willing to learn and a drive to improve community/asset
• General maintenance skills required; general plumbing, electrical, carpentry & HVAC knowledge
• Ability to lift to 50 pounds is required
• Valid driver's license and clean background required in order to complete daily bank deposits

Disclosures:

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We are committed to providing reasonable accommodations for qualified individuals with disabilities during our application and hiring processes. If you need assistance or accommodation, please contact us at [e-mail]

We participate in the federal E‑Verify program to confirm the employment authorization of all newly hired employees. For more information, please review the Right to Work and E‑Verify notices available here:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPosterES.pdf (Spanish)