Self-Pay Collections Specialist II

University of Rochester; Rochester (MN); On-site; USD 27,000 - 37,000; Full time

Job summary

University of Rochester is seeking a detail-oriented professional to maintain patient account records, resolve self-pay balances, and support the billing process at the 905 Elmgrove Rd location in Rochester, NY. The role focuses on accurate self-pay handling, insurance billing initiation, and customer follow-up to ensure timely payments.

The candidate should have an Associate’s degree with 2 years of related experience or an equivalent combination of education and experience.

Qualifications

• Associate’s degree and 2 years of relevant experience.
• Or equivalent combination of education and experience.

Responsibilities

• Maintains account records, such as payments, rebates, and reversals, and may set up alternative pay plans.
• Reviews reports of unbilled cash claims, self-pay plans not final billed, hold bill worklists, statement edits, credit balances, self-pay greater than $10,000, faith-based reports, and budget plans.
• Works reports and work lists as needed to decrease the amount of unbilled self-pay visits and ensure timely billing to patients.
• Reviews and resolves credit balances related to self-pay accounts to decrease the amount of credit balances currently in the self-pay receivables.
• Receives incoming patient inquiries and completes necessary follow up activities based on the inquiry received from internal and external customers.
• Initiates outgoing calls to customers regarding outstanding balances based on a dollar threshold and resolves these balances by making further recommendations for collection agency referral, presumptive financial assistance, insurance billing, and other recommendations to resolve accounts.
• Acts as backup for the collection agency liaison to provide cross coverage, including estate claim verification, settlement offers for collection agency accounts, bankruptcy filings and resolution, and review of disputes from collection agency referrals.
• Other duties as assigned.

Education

Associate’s degree

Equivalent combination of education and experience

Job description

University of Rochester is seeking a detail-oriented professional to maintain patient account records, resolve self-pay balances, and support the billing process at the 905 Elmgrove Rd location in Rochester, NY. The role focuses on accurate self-pay handling, insurance billing initiation, and customer follow-up to ensure timely payments.

The candidate should have an Associate’s degree with 2 years of related experience or an equivalent combination of education and experience.