Self-Pay Collections Specialist I

61st Street Service Corporation; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Self-Pay Collections Specialist I in a forward-thinking healthcare environment. This role focuses on managing self-pay account balances, ensuring timely payments, and providing exceptional customer service. You will handle inbound calls, establish payment arrangements, and document interactions while maintaining a patient-centered approach. This position offers the flexibility of remote work with occasional office visits, making it an ideal opportunity for those seeking a balance between professional growth and personal life. Be a part of a supportive organization that values your contributions and offers a pathway for career advancement in the revenue cycle field.

Benefits

Healthcare Benefits

Paid Time Off

Competitive Salary

Career Advancement Opportunities

Qualifications

• High school diploma or GED required; 6 months experience in billing preferred.
• Strong customer service skills and ability to handle complex situations.

Responsibilities

• Handle a large volume of calls to secure payments and establish arrangements.
• Document payments and update patient profiles in the billing system.

Skills

Customer Service Orientation

Communication Skills

Problem-Solving Skills

Knowledge of Medical Terminology

Education

High School Graduate or GED

Tools

Epic

Electronic Billing Systems

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Self-Pay Collections Specialist I #Full Time

The employees of the Service Corporation support the mission of ColumbiaDoctors to help facilitate the delivery of world-class, patient-centered care by one of the top healthcare provider networks.

This position is primarily remote; candidates must reside in the Tri-State area.

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Job Summary:

The Self-Pay Collections Specialist I is responsible for follow-up work on Self Pay account balances. Responsibilities include handling inbound calls generated by an auto-dialer to secure payment, establish payment arrangements, and/or obtain updated patient information. The representative must exhibit professional and courteous behavior at all times during communications.

Job Responsibilities:

1. Expeditiously handle a large volume of calls.
2. Attempt to collect full payment from the patient or guarantor.
3. Document payments collected over the phone to each date of service.
4. Establish payment arrangements and document terms in the billing system.
5. Handle customer inquiries, disputes, and complaints; escalate to supervisor or higher management as needed.
6. Obtain insurance, demographic, and guarantor information; update patient profile and bill third-party payers as appropriate.
7. Perform other job duties as assigned.

Job Requirements:

1. High school graduate or GED certificate is required.
2. A minimum of 6 months’ experience in a physician billing or third-party payer environment.
3. Candidate must demonstrate a strong customer service and patient-focused orientation and the ability to communicate, adapt, and respond to complex situations, including the ability to diffuse complex situations in a calm and professional manner.
4. Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
5. Patient financial and practice management system experience in Epic or other electronic billing systems is preferred.
6. Knowledge of medical terminology is preferred.
7. Previous call center/claims experience is preferred.
8. Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $21.63 - $26.44

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education.

61st Street Service Corporation

At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive benefits package to eligible employees, including healthcare and various other benefits such as paid time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.