Self-Pay Collections Specialist I #Full Time

61st Street Service Corporation; New Jersey; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Self-Pay Collections Specialist I to join their dynamic team. This role, primarily remote, involves managing patient accounts, ensuring timely payments, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, handling a high volume of calls while maintaining professionalism. With opportunities for growth within the Revenue Cycle Career Ladder, this position is perfect for those looking to advance their career in healthcare finance. Join a supportive team dedicated to excellence in patient care and service.

Benefits

Healthcare Benefits

Paid Time Off

Career Growth Opportunities

Qualifications

• 6 months experience in physician billing or third-party payer environment.
• Understanding of insurance benefits and billing requirements.

Responsibilities

• Handle high volume of calls to secure payments and establish arrangements.
• Document payments and update patient profiles in the billing system.

Skills

Customer Service

Communication Skills

Problem Solving

Medical Terminology Knowledge

Education

High School Diploma or GED

Tools

Epic

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Self-Pay Collections Specialist I #Full Time

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position supports ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast, comprising over 2,800 physicians, surgeons, dentists, and nurses across more than 240 specialties and subspecialties.

This position is primarily remote. Candidates must reside in the Tri-State area.

Note: There may be occasional requirements to visit the office for training, meetings, or other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Job Summary:

The Self-Pay Collections Specialist I is responsible for follow-up work on Self Pay account balances. Responsibilities include handling inbound calls generated by an auto-dialer to secure payment, establish payment arrangements, and/or obtain updated patient information. The representative must exhibit professional and courteous behavior at all times during communications.

Job Responsibilities:

• Handle a high volume of calls expeditiously.
• Attempt to collect full payment from patients or guarantors.
• Record payments collected over the phone for each date of service.
• Establish payment arrangements and document terms in the billing system.
• Handle customer inquiries, disputes, and complaints. Escalate issues to supervisors or higher management when necessary.
• Obtain insurance, demographic, and guarantor information; update patient profiles; and bill third-party payers as appropriate.
• Perform other duties as assigned.

Job Requirements:

• High school diploma or GED certificate required.
• At least 6 months’ experience in a physician billing or third-party payer environment.
• Strong customer service and patient-focused orientation, with the ability to communicate effectively, adapt, and respond to complex situations, including diffusing tense situations professionally.
• Understanding of contracts, insurance benefits, exclusions, billing requirements, claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance regulations.
• Experience with patient financial and practice management systems like Epic or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center or claims experience is preferred.
• Experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $21.63 - $26.44

Note: Salary offers will fall within these ranges based on experience, skills, training, and education.

About 61st Street Service Corporation:

We are committed to providing excellent customer service and maintaining a productive environment for employees. We offer a competitive benefits package, including healthcare and paid time off to promote a healthy lifestyle.

We are an equal employment opportunity employer, adhering to all applicable federal, state, and local civil rights laws.