Self-Pay Collections Specialist I #Full Time

61st Street Service Corporation; Connecticut; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Self-Pay Collections Specialist I to join their team. This role is primarily remote, allowing you to work from the comfort of your home while still being part of a dynamic revenue cycle team. You'll be responsible for managing patient accounts, handling inbound calls, and ensuring payment arrangements are established efficiently. With opportunities for growth and a commitment to excellent customer service, this position offers a rewarding career path in the healthcare sector. If you have a passion for helping others and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Benefits

Healthcare

Paid Time Off

Promoting Healthy Lifestyle

Qualifications

• 6+ months experience in physician billing or third-party payer environment.
• Strong customer service and patient-focused orientation.

Responsibilities

• Handle high volume of calls and collect payments from patients.
• Establish payment arrangements and document terms.

Skills

Customer Service

Communication

Problem Solving

Medical Terminology

Education

High School Diploma or GED

Tools

Epic

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Self-Pay Collections Specialist I #Full Time

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

This position is primarily remote, candidates must reside in the Tri-State area.

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Job Summary:

The Self-Pay Collections Specialist I is responsible for follow-up work on Self Pay account balances. Responsibilities include handling inbound calls generated by an auto-dialer to secure payment, establish payment arrangements, and/or obtain updated patient information. Representatives must exhibit professional and courteous behavior at all times during communications.

Job Responsibilities:

• Handle a high volume of calls promptly and efficiently.
• Attempt to collect full payment from patients or guarantors.
• Process payments collected over the phone for each date of service.
• Establish payment arrangements and document terms in the billing system.
• Handle customer inquiries, disputes, and complaints, escalating to supervisors or higher management as needed.
• Obtain and update insurance, demographic, and guarantor information; bill third-party payers as appropriate.
• Perform other duties as assigned.

Job Requirements:

• High school diploma or GED required.
• At least 6 months of experience in physician billing or a third-party payer environment.
• Strong customer service and patient-focused orientation, with the ability to communicate effectively, adapt, and respond to complex situations, including diffusing tense situations professionally.
• Understanding of contracts, insurance benefits, exclusions, billing requirements, claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance regulations.
• Experience with patient financial and practice management systems like Epic is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center or claims experience is preferred.
• Experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $21.63 - $26.44

Note: Salary offers will fall within these ranges based on experience, skills, training, and education.

About 61st Street Service Corporation

We are committed to excellent customer service and maintaining a productive environment. Our benefits include healthcare, paid time off, and more, promoting a healthy lifestyle.

We are an equal employment opportunity employer, adhering to all applicable civil rights laws.