Self-Image Consultant- Duke University Hospital

Duke Health; Durham (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Duke Health is seeking a part‑time Self-Image Consultant for the Duke Cancer Patient Support Program at the Duke University Hospital Cancer Center in Durham, NC. This role focuses on education, support, and personalized recommendations for products and services to cancer patients and survivors.

The position includes patient consultations, education on wig and skin care, and retail responsibilities. Hours are Monday–Wednesday 8:30 AM–4:00 PM with potential PTO coverage as needed, in a

Qualifications

• Two years of customer service experience.
• High school diploma required.

Responsibilities

• Provide self-image consultations to patients, including education on hair loss, scalp care, wigs and related products.
• Offer personalized product recommendations based on patient needs and preferences.
• Handle retail duties such as opening/closing, cash handling, and sales reporting; manage inventory displays.
• Supervise volunteers and maintain a clean, safe environment for patients and families.

Skills

Customer service

Communication skills

Education

High School Diploma

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Job Summary

Duke Cancer Patient Support Program self-image team provides specialty services to patients facing cancer and cancer survivors coping with the impact of cancer treatment on their lives. The self-image consultant provides education, support, and personalized recommendations for products and services.

Location: Duke University Hospital Cancer Center

Hours: Part-time, Monday-Wednesday 8:30AM-4PM, flexibility to cover PTO as needed

Work Performed

• Provide self-image consultations to patients. Consultations include: - Education about topics such as hair loss, scalpcare, hair care; and skin changes.
• - Education about available products and services (such as prosthetics and orthotics, wigs, skin care products, make-up products, scarves, hats, clothing, self-image counseling, sexual health and intimacy services)
• - Personalized recommendations for self-image products based on patient preference.
• - Education/hands-on training for patients re: wig care, hair care, skin care, scalp care, make-up techniques, scarf tying, clothing options, etc.
• - Support to patients and family members coping with impact of treatments (radiation therapy; chemotherapy; surgery; etc.). Education about, and referral to, support services, as needed.
• Retail responsibilities, such as opening and closing of store and register(s); sales transactions. Balancing cash drawer and credit card transactions, make bank deposits, daily sales documentation and reporting. Merchandise and in-kind donation inventory intake. Upkeep of product displays.
• Site-specific supervision and training of volunteers. Maintaining clean, safe environment for patients and their family members.

Knowledge, Skills And Abilities

N/A

Level Characteristics

N/A

Minimum Qualifications

Education

High School Diploma

Experience

Two years of customer service experience.

Degrees, Licensures, Certifications

Two years of customer service experience.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.