Self-Direction QA & Compliance Leader

AIM Services, Inc.; City of Saratoga Springs (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

AIM Services, Inc. seeks a Self-Direction Quality Assurance Supervisor to lead QA staff, oversee internal reviews, and ensure regulatory compliance across all programs.

The role partners with agency leadership to promote person-centered services and continuous quality improvement. You will develop monitoring schedules, track corrective actions, prepare reports for leadership, and maintain expertise in NYS OPWDD regulations.

Qualifications

• BA/BS preferred in a related field.
• 3+ years experience with ID/DD.
• Knowledge of NYS and OPWDD regulations incl. NYCRR 14 Part 624, 625, 633.
• Demonstrated leadership, organizational, and time management skills.
• Ability to supervise, mentor, coach, and evaluate staff performance.
• Strong analytical, problem-solving, and communication skills.
• Valid NYS Driver’s License.

Responsibilities

• Provide direct supervision, leadership, coaching, and support to Self Direction QA staff.
• Conduct onboarding, training, evaluations, coaching, and disciplinary actions per policy.
• Monitor workload distribution, productivity, and outcomes.
• Facilitate regular team meetings and promote collaboration.
• Ensure ongoing training on OPWDD regulations and agency policies.
• Develop and monitor QA review schedules and compliance monitoring.
• Conduct internal QA reviews and audits for Self Direction.
• Present QA findings and recommendations to leadership.
• Develop corrective action plans and ensure timely follow-up.
• Maintain expertise in applicable federal, state, OPWDD, and agency requirements.

Skills

Leadership

Quality Assurance

Regulatory Compliance

Staff Coaching

OPWDD Regulations

Microsoft Word

Excel

Education

BA/BS preferred

Tools

IRMA

Therap

eVero

Job description

AIM Services, Inc. seeks a Self-Direction Quality Assurance Supervisor to lead QA staff, oversee internal reviews, and ensure regulatory compliance across all programs.

The role partners with agency leadership to promote person-centered services and continuous quality improvement. You will develop monitoring schedules, track corrective actions, prepare reports for leadership, and maintain expertise in NYS OPWDD regulations.