Self-Checkout Specialist — Weekly Pay & Flexible Scheduling

Festival Foods; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount 15% off groceries

Weekly pay for hourly associates

Two-week advanced scheduling

Vision & Dental Insurance for part- &

401(k) with company match

Job summary

Festival Foods in Madison, WI is seeking a Self-Checkout Attendant to assist guests at self-checkout registers, troubleshoot issues, and enhance the shopping experience. The role emphasizes friendly customer service, guidance on self-checkout usage, and maintaining a clean checkout area.

The position requires strong communication, basic technical skills, and the ability to multitask across multiple registers.

Qualifications

• Experience as a Cashier and Bagger.
• Previous customer service or retail experience preferred.
• Basic technical proficiency and ability to troubleshoot equipment issues.
• Strong communication and interpersonal skills.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills.
• Ability to stand for extended periods and perform physical tasks as needed.
• Ability to process information/merchandise through register system.
• Ability to communicate with associates and guests.
• Ability to read, count, and write accurately.
• Ability to operate all equipment necessary to perform the job.
• Ability to multitask and manage multiple registers at a time.

Responsibilities

• Greet every guest in a friendly, helpful, and professional manner.
• Provide guidance on using self-checkout machines.
• Assist guests with scanning items, handling payments, and bagging purchases as needed.
• Continuously moving through the self-checkout area to respond to guest inquiries and interventions with urgency.
• Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns.
• Maintain a positive attitude and demonstrate patience in stressful situations.
• Educate guests on self-checkout interventions, features, and benefits.
• Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane.
• Troubleshoot and resolve basic technical problems with self-checkout machines.
• Report any malfunctions or maintenance needs to the appropriate personnel.
• Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags).
• Keep the self-checkout area clean, organized, and free of obstructions.
• Regularly sanitize self-checkout stations to maintain a clean & safe shopping environment.
• Ensure signage and instructions are clearly visible and up to date.
• Monitor transactions, assistance lights and guest behaviors to better assist guests and help prevent theft and fraud.
• Follow store policies and procedures regarding loss prevention/asset protection and security.
• Report suspicious activities to store management or CORE.
• Collaborate with other store associates to enhance overall store operations.
• Participate in training sessions and team meetings as required.
• Provide feedback to improve self-checkout processes and guest experience.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Job description

Festival Foods in Madison, WI is seeking a Self-Checkout Attendant to assist guests at self-checkout registers, troubleshoot issues, and enhance the shopping experience. The role emphasizes friendly customer service, guidance on self-checkout usage, and maintaining a clean checkout area.

The position requires strong communication, basic technical skills, and the ability to multitask across multiple registers.