Self-Checkout Specialist: Fast, Friendly Cashier

Harris Teeter; Raleigh, Northern (NC, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Harris Teeter in Raleigh, NC is seeking a Self Checkout Cashier to provide outstanding customer service while operating self-checkout stations and maintaining cash control. You will assist shoppers, process transactions accurately, and uphold store policies and safety standards.

The role emphasizes greeting customers, counting change, following VIC procedures, and maintaining a friendly, professional store image.

Responsibilities

• Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.
• Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in the manager-on-duty.
• Your full focus is required to be on the customer and processing their order. You are required to: Cheerfully invite customers into your line.
• Make eye contact with and smile at every customer.
• Speak to customers in a genuine, clear, and enthusiastic manner.
• Greet every customer and accompanying family members (especially children). Ask the customer if they found everything they were looking for.
• Tell customer the total of their order.
• Clearly count back change to the customer. Call customer by their name if paying by check or if known.
• Follow proper VIC card procedures. Circle the VIC savings on the receipt and tell customer the amount of their VIC savings.
• Always tell customer “Thank you for shopping with us today!”
• Reflect an appropriate business image to customers and visitors.
• Be reliable and punctual by reporting for work on time and as scheduled.
• Operate the self-checkout station and self-checkout robots as well as provide great customer service in an accurate, efficient manner.
• Comply with state and local ABC and tobacco laws and ensure strict enforcement.
• Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products.
• Carefully bag groceries efficiently following Company procedures.
• Be knowledgeable of and perform fixed activities when business is light. Clean restrooms and other areas as directed.
• Understand the overall Customer Service Department operation.
• Adapt to various situations and adjust to shifting priorities.
• Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
• Provide assistance to fellow associates to complete their daily tasks and other duties as assigned.
• Keep Our Stores Clean. Follow Harris Teeter sanitation procedures.
• Follow all safety regulations and help keep the store free of dangerous situations.
• Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log.
• Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
• Establish a working and shopping environment of trust, respect, and integrity.
• Take Excellent Care Of Your Fellow Associates. Be a team player. Follow through with any special requests or recommendations from management.
• Comply with Company standards, policies, and procedures.
• Perform essential job functions throughout scheduled hours.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 16 years of age.
• PERSONAL SKILLS. Excellent communication and interpersonal skills.
• LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos in English.
• MATHEMATICAL SKILLS. Ability to add and subtract two-digit numbers and to calculate a discount % amount.
• REASONING ABILITY. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• CERTIFICATES, LICENSES, REGISTRATIONS. Complete Company’s training including but not limited to: new hire orientation, customer service network, safety, cashier technical skills, produce ID, and product knowledge.
• PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.
• WORK ENVIRONMENT. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job.
• COMPETENCIES. To perform the job successfully, an individual is required to demonstrate the following competencies: Adaptability, Attendance/Punctuality, Customer Service, Dependability, Diversity, Ethics, Initiative, Innovation, Interpersonal Skills, Judgement, Motivation, Oral Communication, Written Communication, Organizational Support, Planning/Organizing, Problem Solving, Professionalism, Quality, Quantity, Safety and Security, Teamwork, Technical Skills
• Additional Information posting details and general statements are provided for context.

Job description

Harris Teeter in Raleigh, NC is seeking a Self Checkout Cashier to provide outstanding customer service while operating self-checkout stations and maintaining cash control. You will assist shoppers, process transactions accurately, and uphold store policies and safety standards.

The role emphasizes greeting customers, counting change, following VIC procedures, and maintaining a friendly, professional store image.