Selections Coordinator: Design Your Clients' Dream Home

Keel Custom Homes; Virginia; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Technology suite

Training and development opportunities

Job summary

Keel Custom Homes is seeking a friendly Selections Coordinator in Greater Richmond, Virginia. You’ll guide homeowners through finishes, colors, and options, while keeping decisions documented and on schedule.

You’ll engage clients weekly, explain pricing impacts, and collaborate with sales, estimating, production, and suppliers to deliver personalized homes. You don’t need a long career in custom homebuilding—customer-service experience and a love of design are valued.

Qualifications

• Customer-service or client-facing experience; design or homebuilding experience is a plus.
• Interest in residential design, colors, materials, and finishes.
• Strong organization and attention to detail with paperwork.
• Clear communication; ability to explain options and help clients decide.
• Willingness to learn residential construction processes and selections systems.
• Positive, solutions-focused attitude when plans change.
• Social-media or content-creation experience is an asset.

Responsibilities

• Create a welcoming experience guiding homeowners through finish, fixture, color, material, and option selections.
• Stay in touch with clients weekly, answer questions, and keep them informed.
• Keep selections on schedule and explain impact on pricing and timelines.
• Maintain selection sheets, specifications, pricing, and documents.
• Prepare change orders, obtain signatures, and collect client payments.
• Coordinate pricing with estimating for custom selections and upgrades.
• Share finalized selection information with sales, estimating, production, and field teams.
• Coordinate client appointments with suppliers and trade partners as needed.
• Help select finishes for speculative homes and contribute to model-home design decisions.
• Keep the Design Center organized, inviting, and up to date.
• Help clients understand homeowner documents and responsibilities during selections.
• Work with team to resolve selection issues to avoid delays or rework.
• Create engaging social media content featuring design inspiration and trends.

Skills

Customer service

People skills

Organizational skills

Attention to detail

Communication

Design interest

Learning mindset

Social media/content creation

Job description

Keel Custom Homes is seeking a friendly Selections Coordinator in Greater Richmond, Virginia. You’ll guide homeowners through finishes, colors, and options, while keeping decisions documented and on schedule.

You’ll engage clients weekly, explain pricing impacts, and collaborate with sales, estimating, production, and suppliers to deliver personalized homes. You don’t need a long career in custom homebuilding—customer-service experience and a love of design are valued.