SEH-FOOD & NUTRITION RETAIL SPECIALIST

Peoplefluent; Charlotte (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Michigan Health seeks a dedicated Food Service Lead to support the Food Service Management Team and oversee daily operations, staffing, and training. You will help ensure customer satisfaction and smooth service in a hospital setting.

The role emphasizes sanitation, stock rotation, proper food handling, and adherence to safety standards, with opportunities to participate in reports, meetings, and policy development. Dress and hygiene standards apply.

Qualifications

• Demonstrated high standard of customer service skills, self-motivation, problem solving, time management and motivational skills.
• Work Experience in retail food service operations and leadership is expected.
• Cash handling and POS troubleshooting experience is preferred.

Responsibilities

• Assist in day-to-day operations of the department, including staffing, scheduling, training, customer satisfaction and cash management.
• Ensure sanitation and stocking of supplies, proper food handling, stock rotation and equipment maintenance.
• Ensure daily cleaning of all retail service areas.
• Assist in monthly reports, attend departmental meetings, and participate in developing department goals and objectives.
• Cover the department in the absence of management and communicate issues to management.
• Assist in developing policies, procedures and departmental practices.
• Maintain hospital standards by participating in in-services and committees; follow dress code and appearance standards.

Skills

Retail food service

Cash management

Leadership

Customer service

Problem solving

Time management

Education

High school diploma

GED

2-year degree or higher preferred

Job description

To assist the Food Service Management Team (both together and in their absence) in the duties and responsibilities of effectively running the department.

• Assists management in all day-to-day operations and functions of the department, including assignments of staff working in their areas of responsibility, scheduling and staffing issues, training, customer satisfaction, cash management functions and quality assurance of FANS operations.
• Ensures that sanitation and stocking of supplies is complete and thorough in assigned areas. Assists in ensuring the compliance of proper food handling procedures, retail stock rotation and equipment repair and/or maintenance.
• Ensures proper cleaning of all areas of retail services on a daily basis.
• Assists in monthly reports, attends departmental meetings and participates in developing and executing departmental goals and objectives.
• Takes responsibility of the department in the absence of management staff and acts in a charge position at all times. Communicate/Document all shift issues to management
• Assists in developing policies, procedures and departmental practices.
• Maintains hospital standards by participating in in-services, committees, continuing education programs, etc.
• Adheres to the established dress code and standards for personal appearance and hygiene

Job Requirements

• Work Experience
• Demonstrated knowledge of retail food service operations.
• Previous Cash Management responsibilities including POS troubleshooting.
• Demonstrated ability to lead others by proper example and positive attitudes.
• Demonstrated ability to be a leader, addressing issues fairly and without bias.
• Experience in leadership preferred
• Demonstrated ability to respond to spontaneous situations calmly, with the safety and satisfaction of customers and staff as the driving force to your actions preferred

• Education
• High school diploma, GED* 2-year degree or some higher education preferred

• Specialized Knowledge and Skills
• Demonstrated high standard of customer service skills, self-motivation, problem solving, time management and motivational skills.

University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.