Security - Theatre of Living Arts

The Met Philly; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Generous vacation

Healthcare benefits

Tuition reimbursement

Access to free live events

Job summary

A leading entertainment venue in Philadelphia seeks a Guest Service member to provide excellent customer service and support sustainability efforts. The role requires strong communication skills, at least 2 years in customer service, and the ability to perform physical tasks including lifting up to 50 lbs. Join a team committed to creating memorable experiences for guests. This position is ideal for individuals who thrive in dynamic environments and enjoy engaging with a diverse audience.

Qualifications

• At least 2 years in Customer Service and communications.
• Excellent verbal, written and interpersonal communication skills.
• Ability to lift and carry 50 lbs+ and perform physical tasks.

Responsibilities

• Deliver exemplary customer service to maintain loyalty.
• Resolve customer concerns through effective analysis.
• Participate in sustainability programs at the venue.

Skills

Customer service

Strong communication

Creative problem-solving

Education

High School Diploma or equivalent

Job description

Job Summary:Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit .Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.That’s why **SAFETY** for employees and guests is our first priority. We show **CARE** around every corner and look to create **ENCORE** moments of service excellence for everyone. And our commitment to **EFFICIENCY**, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we *Create Once in a Lifetime Experiences for our Fans.***The Role:**The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.**Job Functions:*** Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.* Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.* Refer unresolved customer grievances to designated departments for further investigation* Solicit sales of new or additional services or products.* Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.* Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.* Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.* Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.* Other tasks as assigned by the Guest Services Manager.**Qualifications:*** High School Diploma or equivalent* At least 2 years in Customer Service and communications* Strong strategic thinking and creative problem-solving skills* Excellent verbal, written and interpersonal communication skills* Acute sense of judgment, tact and diplomacy* A strong-sense of teamwork and ability to execute programs* Excellent verbal and written communication skills* Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sittingIf the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: .Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.**EQUAL EMPLOYMENT OPPORTUNITY** Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.**HIRING PRACTICES** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.*Recognized for seven years as a Great Place to Work(R) and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.*