Security Technician

Frey Consulting Group; Glen Burnie (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Frey Consulting Group in Glen Burnie, MD is seeking a Security Field Service Technician who diagnoses, repairs, and maintains complex CCTV and Access Control systems in client sites. You will apply advanced diagnostic tools, address network and low-voltage issues, and work independently in the field.

You will mentor junior technicians, document service actions, manage parts inventory, and coordinate with IT teams to minimize downtime.

Qualifications

• Experience with CCTV/Access control systems in the field
• Strong diagnostic and troubleshooting capabilities
• Excellent customer service and communication
• Mentor junior technicians and document service actions
• Maintain accurate records of parts and service activities
• Manage inventory of parts and supplies
• Respond quickly to urgent service calls
• Work effectively with IT teams on networked devices
• Knowledge of low-voltage electrical systems
• Experience servicing rather than just installing CCTV/access systems

Responsibilities

• Diagnose and repair CCTV/Access control issues in the field
• Perform preventive maintenance on security systems
• Provide guidance and mentorship to junior technicians
• Document service performed and parts used
• Maintain inventory of parts and tools
• Coordinate with IT teams to resolve network issues
• Respond to emergency service calls promptly
• Ensure high standards of customer satisfaction

Skills

CCTV systems

Access control

Diagnostic skills

Customer service

Mentorship

Documentation

Inventory management

Emergency response

Low-voltage electrical

IP networking

Field service

Independent work

Tools

Genetec Security Center

Milestone

Avigilon Control Center

Job description

The Security Field Service Technician diagnoses, repairs, and maintains complex CCTV and Access Control systems. This role requires high technical expertise, problem-solving abilities, and customer service skills. The Field Service Technician also provides guidance and support to other Field Service Technicians, ensuring high standards of service and efficiency.

• Diagnose and Repair:
• Identify and resolve issues in mechanical and electrical systems using advanced diagnostic tools and techniques.
• Maintenance:
• Perform routine and preventive maintenance on various equipment to ensure optimal performance and longevity.
• Technical Expertise:
• Utilize advanced technical knowledge to address complex service issues and provide effective solutions.
• Customer Service:
• Communicate effectively with customers to understand their needs, provide updates on service progress, and ensure customer satisfaction.
• Training and Mentorship:
• Mentor and train junior technicians, providing guidance and support to help them develop their skills and improve service quality.
• Documentation:
• Maintain accurate records of service performed, parts used, and customer interactions.
• Inventory Management:
• Manage inventory levels for parts and supplies, ensuring availability for service tasks.
• Emergency Response:
• Respond to emergency service calls promptly and efficiently to minimize customer downtime and inconvenience.

Experience in the following:

• Diagnose camera outages, door failures, network issues
• Root cause vs. swapping parts blindly
• CCTV systems
• VMS platforms (Genetec Security Center, Milestone, Avigilon Control Center)
• Access control systems
• Panel-based systems (Mercury boards, Lenel, etc.)
• System platforms like LenelS2 OnGuard or C.CURE 9000
• IP addressing, VLANs, PoE, switches
• Ability to work with IT teams (this is a big differentiator)
• Low-voltage electrical knowledge
• Relay logic and power requirements
• 3-7 years in low-voltage/security systems
• Experience servicing (not just installing) systems
• Comfortable working independently in the field
• Has handled live customer environments (hospitals, schools, etc.)

Nice to have Manufacturer certs:

Field Requirements

• Valid driver’s license (daily travel role)