Security Team Specialist I

Commonwealth of Massachusetts; Boston (MA); On-site; USD 55,000 - 74,000; Full time

Job summary

Department of Mental Health in Massachusetts is seeking a Security Team Specialist I to patrol hospital buildings and grounds, enforce parking controls and protect people and property. You will perform visitor screening, incident reporting, and assist with escorts for medically ill clients.

The role requires calm decision making in emergencies and strong discretion. The position is full-time with day shifts, and offers a competitive salary within the posted range.

Qualifications

• Ability to deal tactfully with others under stress.
• Maintain calm in emergencies.
• Make quick decisions in dangerous situations.
• Discretion handling confidential information.
• Gather information via questioning and records.
• Able to lift persons or heavy objects.

Responsibilities

• Patrol buildings, grounds, and adjacent areas to prevent trespass, theft, fire and damage.
• Control vehicle traffic, parking, and prevent unauthorized use of roads and lots.
• Screen visitors, direct traffic and enforce parking.
• Provide personal protection and conduct searches when needed.
• Escort medically ill/mental health clients to appointments.
• Maintain hospital firefighting equipment and alarms; report faults.
• Monitor switchboard and alarms; reset systems when needed.
• Prepare reports on investigations and incidents during tours.
• Preserve crime scenes and serve court summons as directed.

Skills

Interpersonal skills

Calm under pressure

Decision making

Discretion

Investigation skills

Mobility / lifting

Education

Associate degree or higher

Job description

Official Title

Security Team Specialist I

Agency

Department of Mental Health

Schedule

Full-time

Shift

Day

Job Posting

Oct 8, 2026, 8:24:39 PM

Number of Openings

1

Salary

54,595.84 - 73,743.80 Yearly

Confidential

No

Potentially Eligible for a Hybrid Work Schedule

No

Bargaining Unit

02-AFSCME - Service/Institutional

Duties and Responsibilities

• Patrols all buildings, grounds, and adjacent areas of the hospital at regular intervals and guards against trespass, theft, fire, and damage to property.
• Maintains order among visitors and staff; maintains motor vehicle traffic controls on hospital grounds including parking, speeding and other traffic conditions and takes necessary measures to prevent unauthorized use of hospital roads and parking facilities.
• Performs security duties such as screening visitors, directing traffic, and enforcing parking controls.
• Provides personal protection to individuals as required including but not limited to, searching for missing goods and persons, conducting surveillance, and investigating complaints and reports of suspicious activities.
• Assists with providing custodial supervision of medically ill and mental health clients, and escorts them to various appointments.
• Coordinates the maintenance of hospital firefighting equipment, alarm systems and other safeguards; reports defects and request repairs in order to ensure compliance with safety standards and requirements.
• Monitors hospital switchboard, gauges, and alarm indicator panels; takes necessary action in event of malfunction or alarm, including system resets.
• Prepares reports on investigations conducted and noteworthy incidents during tour of duty.
• Preserves crime scenes and fire sites, performs searches and inspections, serves court summons to patients or staff, and performs job related duties for safety and security as necessary and as directed.

Required Qualifications

• Skill to deal tactfully with others and interact with individuals who are under physical and/or emotional stress.
• Capability to maintain a calm composure in stressful and emergency situations.
• Ability to make decisions and acting quickly in dangerous or emergency situations.
• Capacity to exercise discretion in handling confidential information.
• Demonstrated proficiency in gathering information through questioning individuals, conducting interviews, and gathering information by examining records and documents.
• Ability to lift persons or heavy objects.

Preferred Qualifications

• Prior health care facility security or law enforcement experience.
• CPR Certified, First Responder and NARCAN trained.
• Ability to solve problems and relate to hospital staff, constituents, and other community members in a positive and professional manner.
• Talent for recognizing the cultural diversity of the campus community and ensure sensitive and equitable treatment of all who work and visit the campus.
• Bilingual or multilingual fluency is preferred.

DMH Mission Statement

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Offer Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have (A) at least one (1) year of full-time or equivalent part-time, experience in work involving the protection and/or security of buildings, equipment or individuals, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

• I. An Associate’s degree or higher in a related field may substitute for the required experience.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Salary Placement

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

COVID-19 Mandate & Vaccination

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

Equal Opportunity

An Equal Opportunity / Affinity Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Contact

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

If you have Diversity, Aff iviative or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite - [e-mail] - 8572835830