Security Systems & Technology Engineer, Americas

EdgeConneX; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

EdgeConneX seeks a Security Systems & Technology Engineer in Austin, TX to operate, maintain, and upgrade enterprise physical security systems across multi-site deployments. You will manage access control, video surveillance, intrusion, and perimeter systems while coordinating with Security Operations, IT, and vendor partners.

The role requires hands-on expertise with LenelS2/OnGuard, ExacqVision, Genetec, and CCTV platforms, plus strong fault isolation and root-cause analysis.

Qualifications

• Bachelor’s degree in engineering, information systems, security management, or related field.
• 4+ years operating and supporting enterprise physical security systems across multi-site environments.
• Experience delivering upgrades, migrations, or new-site commissioning to plans and standards.
• Familiarity with LenelS2/OnGuard, Genetec, CCTV platforms, and AXIS/HID hardware.
• Knowledge of encryption standards (Desfire) and ONVIF/OSDP protocols.
• Experience with vendors and integrators on installs, service delivery, and fault resolution.

Responsibilities

• Operate, maintain, and support physical security systems (access control, video, intrusion, perimeter).
• Deliver upgrades, migrations, and rebuilds per global security roadmap.
• Coordinate with IT for networking, servers, OS lifecycle, and cybersecurity hardening.
• Audit readiness: support internal/external audits, evidence collection, closure of findings.
• Provide on-site escalation and oversight of vendors/integrators; ensure quality.

Skills

Access control

Video surveillance

Intrusion detection

Perimeter systems

Config management

Vendor coordination

Root cause analysis

Cybersecurity basics

Networking

Education

Bachelor's degree in engineering

4+ years security systems ops

Tools

LenelS2/OnGuard

ExacqVision

Genetec

AutoCAD

Visio

Job description

Title: Security Systems & Technology Engineer

Position: Full Time

Location: Austin, Texas

Travel: Regional and international, typically 25 - 40%, higher during project delivery peaks

The Security Systems & Technology Engineer is the hands-on technical specialist for EdgeConneX's physical security systems. The role operates, maintains, and supports access control, video surveillance, intrusion detection, and perimeter systems, and delivers upgrades, migrations, and new-site commissioning under the global systems roadmap. The Engineer works day to day with Security Operations, Security Design & Integration, IT, and vendor partners to keep systems healthy, standardized, and audit-ready.

Primary Responsibilities

• Operate, maintain, and support physical security systems, including access control, video surveillance, intrusion detection, and perimeter systems.
• Support other regions as required, including global platform projects, major incident response, and short-term coverage, as directed by the Senior Manager.
• Serve as a technical subject-matter expert for LenelS2/OnGuard, ExacqVision, and adjacent platforms (e.g., Genetec where deployed) across the portfolio.
• Deliver upgrades, migrations, and rebuilds under the global security systems roadmap, to the standards and timelines agreed with the Senior Manager, Security Systems & Technology.
• Perform system administration, including configuration, software and firmware updates, health monitoring, preventive maintenance, and support for user and credential management.
• Troubleshoot and resolve system faults to root cause, coordinating vendors and integrators for on-site work and driving corrective actions to closure.
• Apply and maintain technical standards, runbooks, and lifecycle plans for deployed systems, and feed lessons learned back into global standards.
• Support security systems vendors and integrators, including scoping service visits, verifying work quality, and escalating performance issues to the Senior Manager.
• Coordinate with EdgeConneX IT on networking, server infrastructure, OS lifecycle, patching, and cybersecurity hardening for security systems.
• Partner with Security Operations and Security Design & Integration on installs, commissioning, site turnover, and ongoing support of deployed systems.
• Track system health, drive continuous improvement, and report status and KPIs to Security leadership.
• Support internal and external security audits, including evidence collection, reporting, and closure of findings.

Knowledge, Skills & Abilities

• Strong written and verbal communication, including the ability to document configurations, fault reports, and as-built records clearly for internal stakeholders and vendors.
• Deep hands-on expertise with enterprise physical security systems and the ability to act as the technical specialist for the portfolio.
• Proven ability to prioritize and execute across a global, distributed portfolio with consistent attention to detail.
• Strong troubleshooting discipline, including structured fault isolation, root cause analysis, and clear escalation when needed.
• Ability to direct vendors and integrators on site and hold them to performance requirements and agreed scopes of work.
• Strong follow-through: drives corrective actions to closure and prevents repeat issues.
• Confident working with internal and external stakeholders, including customers, in a fast-moving environment.
• Working knowledge of cybersecurity, network, and IT infrastructure considerations relevant to physical security systems.
• Comfortable working independently across global time zones and shifting priorities, including planned out-of-hours maintenance windows and regular calls with teams in Europe and Asia-Pacific.

Experience/Education

• Bachelor’s degree in engineering, information systems, security management, or a related field, or equivalent experience.
• 4+ years of hands-on experience operating and supporting enterprise physical security systems, including access control, video surveillance, and intrusion detection, across multi-site environments.
• Demonstrated experience delivering security systems upgrades, migrations, or new-site commissioning against agreed plans and standards.
• Familiarity with common industry hardware manufacturers (e.g., AXIS, HID) and hands-on expertise with enterprise physical security platforms including LenelS2/OnGuard/Genetec and CCTV platforms.
• Familiarity with industry encryption standards (e.g Desfire) and open protocols (e.g ONVIF, OSDP).
• Experience working with security systems vendors and integrators on installs, service delivery, and fault resolution.
• Working knowledge of (or demonstrated ability to learn) EN 50600, PCI DSS, SOC 2, ISO 27001, NIS2 and CER directives.
• Proficiency with Visio, Lucidchart, AutoCAD, or comparable drawing and diagramming tools.
• Knowledge of, and experience supporting, security-related audits and certifications, including evidence collection and closure of findings.
• Experience in data centers, critical infrastructure, telecommunications, or other controlled environments strongly preferred.