Security Systems Technician — Unionized Field Expert

LONG Building Technologies; Anchorage (AK); On-site; USD 39,000 - 66,000; Full time

Job summary

LONG Building Technologies is seeking a Security Service Technician in Anchorage, Alaska to install, maintain, troubleshoot, and repair access control, video surveillance, and intrusion systems for commercial and government facilities.

You will work independently on routine tasks, mentor junior technicians, and support project teams on complex assignments while delivering excellent customer service and ensuring systems operate reliably.

Qualifications

• High School Diploma or GED required.
• 2+ years in field operations with troubleshooting.
• Able to legally operate a company vehicle.
• Proficient with access control, video surveillance, and alarm systems.
• Strong customer service and communication skills.

Responsibilities

• Complete daily Time & Materials (T&M) work orders, troubleshooting system issues and implementing solutions.
• Accurately document completed work and submit time entries daily.
• Perform routine preventive maintenance and inspections of systems (cleaning, parts replacement, software updates).
• Communicate effectively with customers, addressing inquiries and resolving issues.
• Educate system users on proper operation and maintenance.
• Advise customers on replacements or critical repairs to maintain equipment functionality.
• Troubleshoot IP networks to ensure system performance.
• Install and service electronic door hardware.
• Assist in developing quotes for small projects or upgrades.
• Provide input for updating drawings and submitting redlined documentation.

Skills

Field operations

Troubleshooting

Access control

Video surveillance

Alarm systems

Low-voltage wiring

Customer service

Analytical skills

Blueprint reading

Education

High School Diploma or GED

Tools

Electronic door hardware installation

NICET

BICSI

Job description

LONG Building Technologies is seeking a Security Service Technician in Anchorage, Alaska to install, maintain, troubleshoot, and repair access control, video surveillance, and intrusion systems for commercial and government facilities.

You will work independently on routine tasks, mentor junior technicians, and support project teams on complex assignments while delivering excellent customer service and ensuring systems operate reliably.