Security Systems Technician — Install & Service

NAVCO; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

HSA/PPO health plans

Paid Sick & Mental Health Leave

Vacation days after years of service

Recognition and Rewards program

Social Responsibility Day

Personal Floating Holiday

Job summary

NAVCO, a leading security integrator, seeks a Service Specialist to perform service work, install and troubleshoot CCTV and access control systems, and coordinate with the national dispatch center. The role requires strong customer service, problem solving, and the ability to work independently on site at client locations.

With 5+ years in the field and a high school diploma, you’ll maintain high service standards, document work thoroughly, and ensure compliance with company procedures while

Qualifications

• Strong customer service orientation with excellent communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational and problem‑solving skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Knowledge of basic electricity and networking concepts.
• Experience with CCTV surveillance and access control systems preferred.
• Valid driver's license with a good driving record required.
• Ability to read blueprints and understand light to medium construction.
• Familiarity with industry systems such as GE, DMP, Bosch, Pelco, and similar platforms preferred.

Responsibilities

• Execute service work orders efficiently while adhering to budget and time constraints.
• Serve as the primary point of contact for clients during service activities.
• Communicate with the national dispatch center and internal teams to manage open service calls.
• Utilize internal inventory systems to track equipment and materials.
• Stage equipment and support warehouse‑related inquiries as needed.
• Perform installation, cabling, and programming of security systems.
• Complete detailed service documentation including work orders, notes, and customer signatures.
• Perform routine maintenance and repairs on security systems, ensuring proper functionality.
• Troubleshoot and resolve system issues, including CCTV and access control systems.
• Respond promptly to service calls and urgent requests to maintain service standards.
• Ensure all work is completed in compliance with company standards and customer expectations.
• Perform other duties as assigned to support business operations.

Skills

Customer service

Communication skills

Independent work

Organizational skills

Problem-solving

Microsoft Office

Basic electricity & networking

CCTV surveillance experience

Reading blueprints

Light to medium construction

Education

High school diploma or equivalent

5 years of relevant industry experience preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

NAVCO, a leading security integrator, seeks a Service Specialist to perform service work, install and troubleshoot CCTV and access control systems, and coordinate with the national dispatch center. The role requires strong customer service, problem solving, and the ability to work independently on site at client locations.

With 5+ years in the field and a high school diploma, you’ll maintain high service standards, document work thoroughly, and ensure compliance with company procedures while