Clinical Service Representative III - Plastic and Reconstructive Surgery

Washington University; United States; Hybrid; USD 61,119,000 - 91,635,000; Full time

Benefits offered by this job

Health insurance

Vacation and holidays

Transit U-Pass

Job summary

Washington University in St. Louis is seeking a clinical office support professional in Saint Louis, MO to schedule appointments, verify insurance, and manage patient paperwork.

The role requires handling MyChart communications, extracting information for check-in, and ensuring proper documentation for visits. Candidates should have a high school diploma (Bachelor’s preferred) and experience in medical office settings; Basic Life Support certifications are a plus.

Qualifications

• High school diploma or equivalent required; Bachelor's preferred.
• Basic Life Support certification (AHA/Red Cross) preferred.
• Experience in medical office settings or related customer service (4+ years) preferred.

Responsibilities

• Schedule appointments and manage patient flow per department procedures.
• Verify insurance benefits and referrals; process co-pays and deposits.
• Maintain HIPAA-compliant documentation and patient communications (MyChart).
• Back up scheduling for providers and support staff; assist with training and QA.

Skills

Phone handling

Clinical practice

Microsoft Office

HIPAA compliance

Education

Bachelor's degree

High school diploma or equivalent

Tools

Epic EHR

EMR systems

MyChart

Job description

Location SAINT LOUIS, MO 63110 Scheduled Hours 40

Position Summary Position is responsible for providing clinical office support which includes scheduling appointments, verifying insurance benefits and referrals, secretarial duties requiring substantial use of medical terminology and maintains physician’s schedules.

Job Description Primary Duties & Responsibilities: Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, scheduling patient interpreters as needed, registration review, referral review, scanning, treatment room preparation, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools. Ensures all patient My Chart e-mails are sent prior to patient appointment for all visits. Ensures patient’s insurance cards, photo IDs, diagnosis and health history questionnaires and documents are all completed at the time of check-in and all necessary signatures are obtained and ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout. Responsible for processing of co-payments, supply fees, entering clinic deposits, and preparing monthly reports and maintaining historical scanning of EMR's in archives. Backs up manager for modification of providers’ schedules, scheduling templates, maintains document scanning and indexing and master schedules according to provider protocols and management direction. Assists in coordination of training, interoffice activities, auditing work performance, schedules, programs, distribution of policy/procedure changes, and related administrative needs. Coordinates ordering and monitoring of supplies/inventory, equipment, mail and related operational services as needed. Serves as backup for staff planned and unplanned absences across locations as needed. Participates in the establishment and attainment of department goals and objectives. May manage and participate in QA activities. Performs other duties as assigned.

Working Conditions: Job Location/Working Conditions: Normal office environment. Alternative work schedules (remote work schedule). Physical Effort: Typically sitting at a desk or table. Typically standing or walking. Equipment: Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience: Medical Office Setting And/Or Related Customer Service (4 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

Preferred Qualifications

Education: Bachelor's degree

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Answering Telephones, Clinical Practice, Computer Literacy, Confidential Data Handling, Confidentiality, Customer Service, Data Entry, Electronic Medical Record (EMR) Systems, Epic EHR, HIPAA Compliance, Leadership Support, Managed Care Operations, Medical Terminology, Microsoft Office, Office Etiquette, Organizing, Patient Scheduling, Prioritization, Time Management

Grade C08-H Salary Range $21.33 - $31.98 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

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Our Culture

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

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