Security Systems Operations Center (SSOC) Operator

ARMADA, Ltd.; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Job summary

ARMADA, Ltd. is hiring a SSOC Operator in Washington DC for full-time roles to monitor security systems and ensure compliance with physical security standards. Responsibilities include executing alarm response procedures and documenting incidents.

Successful candidates must have a high school diploma and at least two years of relevant experience. Knowledge of security systems and the ability to obtain security clearance are necessary. Join ARMADA for a dynamic role in security operations.

Qualifications

• Must be a US Citizen.
• Minimum of two to three years in security operations or monitoring.

Responsibilities

• Monitor security systems and alarms within SSOC.
• Execute alarm response procedures per policies.
• Document and report security incidents accurately.
• Support compliance with access control requirements.

Skills

Knowledge of physical security systems

Ability to obtain and maintain security clearance

Documentation skills

Communication skills

Ability to learn specialized computer systems

Education

HS Diploma or equivalent

Job description

Type: Full Time

Location: Washington DC

Overtime Exempt: No

Reports To: ARMADA HQ

Security Clearance Required: Ability to obtain and maintain a favorable client specific adjudication

Contingent Upon Award

The Security Systems Operations Center (SSOC) Operator is responsible for monitoring and supporting SSOC operations in accordance with security standards. The SSOC Operator executes established alarm and event response workflows, ensures continuous compliance with physical security monitoring requirements, and accurately documents security-related incidents during assigned operating hours.

Duties & Responsibilities

• SSOC Operator will monitor security systems and alarms within the SSOC during designated operating windows.
• Execute alarm and event response procedures in accordance with policies and standard operating procedures.
• SSOC Operator will document, track, and report security incidents, alarms, and system events in a timely and accurate manner.
• Support compliance with physical access control and monitoring requirements across the facility.
• SSOC Operator will coordinate with Site Lead to support staffing adjustments and operational continuity as required.
• Maintain situational awareness and immediately elevate security or operational issues in accordance with established protocols.
• SSOC Operator will perform other duties as assigned in support of SSOC operations.

Knowledge, Skills, And Abilities (KSAs)

• Ability to obtain and maintain a favorable client specific adjudication.
• Knowledge of physical security systems, including intrusion detection, access control, CCTV, and alarm monitoring platforms, with the ability to interpret system alerts and execute appropriate response actions.
• Skill in accurately documenting security incidents, alarms, and system events in accordance with established procedures, ensuring completeness, timeliness, and compliance with regulatory or client standards.
• Ability to clearly communicate security events, staffing needs, and operational issues to Site Leads and other stakeholders, both verbally and in written reports, to support operational continuity.
• Ability to rapidly learn and maintain proficiency in specialized computer systems and software to support compliant, efficient operations.

Minimum/General Experience

• Must be a US Citizen
• Must be able to obtain and maintain a favorable client specific adjudication. Secret or Top Secret clearance is preferred.
• Minimum of two (2) to three (3) years of experience in security operations, alarm monitoring, security systems monitoring, or a comparable security operations center environment.

Minimum Education

HS Diploma or equivalent

Disclaimer

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.

Special Notes

Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.