Security Systems Administrator

Memphis-Shelby County Airport Authority; United States; On-site; USD 102,000 - 125,000; Full time

Job summary

Memphis-Shelby County Airport Authority is seeking a Security Systems Administrator to manage CCTV, access control, and intrusion alarms across Memphis International Airport.

The role requires a Bachelor's degree in IT/CS and 5 years' IT experience with security systems. You will lead security system projects, train personnel, and work with IT and other departments to ensure reliable operation.

Qualifications

• Bachelor's degree in IT/CS or related discipline or equivalent experience.
• Five years' IT experience with commercial security systems and access control/video systems.

Responsibilities

• Manages and oversees video management, access control, alarms, and security technologies.
• Conducts ongoing functionality reviews for proper coverage and efficiency.
• Investigates and resolves technical issues in physical security systems.
• Analyzes malfunctions, diagnoses, and identifies root causes.
• Implements solutions or escalates to higher-level support as needed.
• Leads training for personnel on security equipment and conducts classes.
• Leads security system selection, design, and implementation to ensure performance.
• Oversees projects from conception to completion, including budgeting and scheduling.
• Develops KPIs and reporting for alarms, incidents, and service areas.
• Collaborates with IT and other departments to evaluate effectiveness and train staff.

Skills

Video management system

Access control systems

Alarm systems

Network security

Firewall

Intrusion detection

Encryption

Training delivery

Project budgeting

Troubleshooting

Education

Bachelor's Degree in IT

Tools

VMS software

CCTV software

Access control software

IT management tools

Job description

Title Security Systems Administrator Job Summary Responsible for managing and maintaining various security systems to ensure best in-class support of physical security technology and associated software applications such as Closed-Circuit Television (CCTV), access control, and intrusion alarms throughout Memphis International Airport. Salary: $113,300.00 Open Until Filled

Position Description

1. Manages and provides oversight to video management system, access control system, alarms, and other security technologies.
2. Conducts ongoing functionality review of security systems to ensure proper coverage and efficient operation.
3. Investigates and resolves technical issues related to physical security systems.
4. Analyzes system malfunctions, conducts diagnosis, and identifies root cause of problems.
5. Implements appropriate solutions or escalates issues to higher-level support, as necessary.
6. Collaborates with end users to ensure personnel are appropriately trained to use security equipment, conducts regular training classes, and provides guidance and coaching.
7. Leads the selection, design and implementation of security systems to ensure performance and consistent standards.
8. Provides oversight on projects from conception to completion, including budgeting, scheduling, and resource allocation.
9. Develops reporting processes and Key Performance Indicators (KPIs) to include alarm monitoring, incident response, tracking and reporting, and other service areas.
10. Engages with IT and other departments to evaluate program effectiveness and ability to meet internal and external stakeholder needs including training IT staff on security protocols.

Requirements

• EDUCATION – Bachelor's Degree in Information Technology, Information Systems, Computer Science or related discipline or equivalent combination of training and experience.
• EXPERIENCE – Five (5) years' experience in Information Technology, commercial security systems, support, configuring and servicing access control and video management systems. Must have a valid driver license.

Knowledge, Skills, and Abilities

• Knowledge of operation and troubleshooting of surveillance cameras, access control systems, and alarm systems.
• Knowledge of network security principles, including firewalls, intrusion detection systems, and encryption.
• Knowledge of emergency response protocols and incident reporting procedures.
• Proficiency in office applications.
• Exhibits analytical skills to identify potential vulnerabilities and assess system performance.
• Capability to quickly diagnose and resolve technical issues, often under pressure.
• Exhibits technical skills in configuring, maintaining, and repairing security systems and related technologies.
• Excellent human relations skills including ability to build effective and productive relationships with internal and external stakeholders.
• Excellent written and verbal communication, and critical thinking skills.
• Ability to ensure all security systems are functioning correctly and identify potential security threats or system malfunctions.
• Flexibility to adapt to evolving security technologies and changing regulatory requirements.
• Competency in managing system upgrades, installations, and maintenance projects effectively.
• Ability to work independently and implement effective solutions to problems.
• Demonstrated ability to communicate ideas effectively to individuals or groups, in both formal and informal settings.
• Ability to interact with others in a way that inspires trust, confidence, and integrity.

MSCAA is known and well respected for its camaraderie and team culture. The employees are the Airport's greatest assets. The Airport will continue to focus on employee engagement to foster an environment that increases job satisfaction, highlights recognition, provides positive feedback, and supports open communication. As an equal opportunity employer that recognizes the importance and personal worth of each individual, the Airport is committed to pursue diversity within its staff at all levels.