Security Support Specialist

ATTIC Correctional Services, Inc.; Madison (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Paid holidays

Vacation and sick time

403(b) plan

Job summary

ATTIC Correctional Services, Inc. is seeking a dependable Security Support Specialist to support our three Madison residential facilities serving adult correctional clients. The role is hands-on, involving interaction with clients, facility rounds, and ensuring safety and program adherence.

The position emphasizes independence, professional boundaries, and strong communication. Typical hours are 4:00 p.m.–12:00 a.m.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Excellent verbal and written communication skills.
• Ability to establish and maintain appropriate professional boundaries.
• Ability to work independently and enforce program rules.

Responsibilities

• Monitor client whereabouts, activities, and behavior and promptly report safety or security concerns.
• Conduct facility rounds and supervise the residential environment.
• Assist with client intake paperwork, orientation, and monitoring procedures.
• Reinforce program rules, policies, and safety protocols.
• Provide shift coverage and coordinate with residential staff as needed.

Skills

Verbal communication

Written communication

Professional boundaries

Independent decision making

Education

High school diploma or equivalent with college coursework preferred

Tools

Microsoft Word

Job description

About ATTIC: ATTIC stands for \"Alternatives to Traditional Incarceration of Citizens.\" We are a nonprofit 501(c)(3) organization dedicated to developing interventions that enable individuals to avoid unnecessary levels of incarceration, enhance community safety and provide a setting that facilitates treatment and the reduction of recidivism. We operate residential and other correctional programs throughout Wisconsin that provide case management, counseling and treatment groups, vocational training and high-risk client monitoring and supervision.Security Support Specialist – Full-TimeATTIC Correctional Services is seeking a dependable, confident Security Support Specialist to support our three residential facilities serving adult correctional clients in Madison. This is a hands-on position for someone who is comfortable maintaining structure, enforcing program expectations, engaging directly with clients, and helping maintain a safe and supportive residential environment.The standard schedule is typically Monday–Friday, 4:00 p.m.–12:00 a.m. (2nd shift), with occasional weekend or other shift coverage as needed. This position supports all three of our Madison residential facilities, so you will regularly travel between locations during the course of your work.What You’ll DoThis is not a traditional desk-based security position. You’ll spend most of your shift within the residential environment, interacting with clients, conducting facility rounds, assisting other staff, and helping ensure program rules and safety expectations are consistently maintained.Responsibilities include:Monitor client whereabouts, activities, and behavior and promptly report safety or security concerns.Conduct regular facility checks and rounds while maintaining active client engagement.Help maintain a safe, sober, structured residential environment.Assist with client check-ins, breathalyzers, UAs, wand checks, and other monitoring procedures.Complete client intake paperwork and orientation as needed.Maintain accurate client and facility documentation, including daily logs, progress notes, sign-in/out records, and event reports.Reinforce program rules, policies, procedures, and professional boundaries.Assist with structured evening activities, chores, meal preparation, cleanup, and food storage.Monitor facility cleanliness and report maintenance or supply needs.Provide shift coverage when needed and work collaboratively with residential staff.Who We’re Looking ForThe strongest candidates will be comfortable working independently, making sound decisions, enforcing expectations appropriately, and building professional relationships with individuals from a variety of backgrounds.Qualifications include:High school diploma or equivalent; college coursework preferred.At least 3 years of related experience and/or education in areas such as corrections, CBRF/residential services, criminal justice, human services, psychology, sociology, security, social services, mental or behavioral health, or law enforcement.Experience enforcing rules, policies, or procedures.Strong judgment and the ability to work independently and assertively.Excellent verbal and written communication skills.Ability to establish and maintain appropriate professional boundaries.Ability to maintain confidentiality.Valid driver’s license and good driving record.Basic computer skills, including experience with Microsoft Word and recordkeeping.Training related to CBRF services, NARCAN administration, Mental Health First Aid, Motivational Interviewing, Trauma-Informed Care, fire safety, and standard precautions is also part of the position.Why This Work MattersOur residential programs operate 24 hours a day, 365 days a year and provide structured services for adult correctional clients. The Security Support Specialist plays an important role in maintaining safety and accountability while supporting clients as they work toward successful community reintegration.ATTIC's approach incorporates Evidence-Based Practices and Trauma-Informed Care, with the goal of promoting positive behavior change, enhancing community safety, and reducing recidivism.Compensation & BenefitsPay: $21.00 per hourStatus: Full-time, 40 hours per weekTypical Schedule: Monday–Friday, 4:00 p.m.–12:00 a.m., with occasional weekend or alternate-shift coverageFull-time benefits include:Medical, dental, and vision insuranceCompany-paid life insurancePaid holidaysVacation and sick time403(b)PensionAccident, GAP, and critical illness coverageVoluntary life insurancePet insuranceIf you are dependable, comfortable taking an active role in maintaining a structured environment, and interested in work that combines security, human services, and corrections, we encourage you to apply.Equal Opportunity Employer/Affirmative ActionATTIC Correctional Services, Inc. is in compliance with applicable state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non use of lawful products off the employer’s premises during working hours. All employees are expected to support goals and programmatic activities relating to nondiscrimination in employment. No otherwise qualified applicant for service or service participant shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin or ancestry, age, sex, disability or association with a person with a disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion, political beliefs or affiliation. This policy covers eligibility for the access to service delivery, and treatment in all of our programs and activities.As a Federal Contractor, ACS supports Section 503 of the Rehabilitation Act of 1973 which prohibits discrimination of qualified individuals with disabilities, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 which prohibits discrimination of covered veterans; and requires affirmative action in all personnel practices for qualified individuals with disabilities and for covered veterans.#HP