IMM - Customer Support Engineer III, Aeronautics

Embraer; Fort Lauderdale (FL); On-site; USD 103,000 - 122,000; Full time

Job summary

Join a leading aerospace company as a Technical Support Engineer, where you will provide essential technical guidance and support for a range of Embraer aircraft models. This dynamic role involves troubleshooting operational issues, delivering training to maintenance teams, and collaborating with engineering to implement corrective actions. You will engage with clients directly, ensuring their needs are met while maintaining high standards of service. With opportunities for travel and professional growth, this position is perfect for those passionate about aviation and customer service. Be part of a team that values innovation and excellence in the aerospace industry.

Qualifications

• 2+ years of experience in technical support for Embraer aircraft.
• Bachelor’s degree in Aeronautical or Mechanical Engineering required.

Responsibilities

• Provide technical guidance and support for Embraer aircraft.
• Conduct training sessions for maintenance personnel.

Skills

Technical Support

Troubleshooting

Problem Analysis

Customer Service

Technical Training

Education

Bachelor’s degree in Aeronautical Engineering

Bachelor’s degree in Mechanical Engineering

Tools

Salesforce

Free FDR

Health Monitoring Systems

Garmin Fault Logs Reader

Job description

JOB DUTIES AND REQUIREMENTS:

DUTIES:

Liaise with Embraer clients in the United States by responding to technical inquiries and providing technical guidance including resolving operational problems related to Embraer aircraft models Phenom 100/100E, Phenom 300/300E, Legacy 450/500/600/650, Praetor 500/600, and Lineage 1000. Provide on-site technical support at U.S. customer facilities in line with current business needs. Troubleshoot issues related to aircraft structural, avionics, electrical, hydraulic and pneumatic systems. Examine infrastructure aspects, materials, equipment, processes, and tools used in maintenance and repair. Analyze problems, propose solutions, organize, and oversee retrofit campaigns. Prepare and deliver technical training sessions for aircraft maintenance personnel. Identify, document, and assess service bulletins, reports, manuals, and operational and technical publications. Lead workshops to address product issues, analyze problems, investigate, and implement corrective measures. Collaborate with engineering to identify and apply corrective actions for Rogue units. Maintain contact with interface areas, other company units, customers, operators, suppliers, technical representatives, customer account managers, other engineers, technical assistants, maintenance mechanics, and pilots.

REQUIREMENTS:

The position requires a Bachelor’s degree (or foreign equivalent) in Aeronautical Engineering, Mechanical Engineering, or a related field plus two (2) years of experience in the job offered or related occupation in the aeronautical industry. Experience must include:

1. Flight operations and technical support for Embraer aircraft models Phenom 100/100E, Phenom 300/300E, Legacy 450/500/600/650, Praetor 500/600, and Lineage 1000;
2. Working with Salesforce Communities to enhance customer service and support experiences;
3. Aircraft maintenance reports and data analysis tools such as Salesforce, Free FDR (Flight Data Recorder), Health Monitoring (Central Maintenance Computer and FOQA), FHDB reader, OMS Viewer, Flap NVM reader, Offline monitors, and Garmin Fault Logs reader;
4. Aircraft operation, performance, systems, avionics, databases, and maintenance;
5. Aircraft project and product management;
6. FAA, ANAC, EASA regulations.

Must be willing to frequently travel to U.S. customer sites.

SALARY: $103,500.00 to $122,000.00/ per year

HOURS: 9:00 AM to 5:00 PM / 40 hours/week