Security Support Engineer

CyberArk; Newton (MA); On-site; USD 69,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Financial benefits

Discretionary bonus based on performance

Job summary

An established industry player is seeking a Security Support Engineer to provide exceptional technical assistance for their Machine Identity Security products. This role involves troubleshooting complex issues, assisting customers with product installation, and collaborating with sales teams to create tailored solutions. The ideal candidate will possess strong communication skills and a solid understanding of PKI, network operations, and database management. Join a forward-thinking company that values innovation and offers a comprehensive benefits package, including medical, dental, and performance-based bonuses. If you're passionate about security and technology, this opportunity is perfect for you.

Qualifications

• Experience in enterprise-level troubleshooting and support.
• Understanding of PKI technology, standards, and implementations.
• Excellent communication skills for customer interactions.

Responsibilities

• Provide technical support for Machine Identity Security products.
• Assist customers in installation and customization of Venafi products.
• Collaborate with Sales to ensure cohesive product solutions.

Skills

Troubleshooting and support experience

Public Key Infrastructure (PKI)

Large network design and operations

Directory technologies (LDAP, Active Directory)

Database experience (MS SQL/MySQL)

Presentation and communication skills

Basic scripting or coding (Bash, PowerShell, C#, Python)

Experience working with APIs

Experience with complex computing systems

Direct security or systems management experience

Education

Bachelor's degree

Tools

CyberArk’s Venafi products

Web application technology (MQ, Mainframe, WebSphere, IIS, F5s)

Job description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

CyberArk Security Support Engineers provide multiple channels of technical assistance to help ensure their customers are securely and properly using their Machine Identity Security products.

• Comfortable with occasional early morning or late work and rotating on-call work including weekends.
• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
• Work closely with the Sales team to ensure cohesive product and services solution.
• Communicate proactively customer problems and record all customer interactions in our CRM system.
• Assist the customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Help create and deliver product training.
• Help write product knowledge base.

The ideal team member will be armed with:

• Enterprise level troubleshooting and support experience.
• Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Understanding of large network design, layout and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal and written communication skills.

Qualifications

• Bachelor's degree is a plus.
• Experience using CyberArk’s Venafi products.
• Experience with web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding (Bash, PowerShell, C#, Python).
• Experience working with APIs.
• Experience working with complex computing systems.
• Direct security or systems management industry experience.
• CISSP or other security certificates a plus.

Additional Information

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $69,000 – $96,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.