Security Supervisor's: $23-$26/hour

Securitas Security Services USA, Inc.; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Life insurance

Disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away

Daily wages

Job summary

Securitas Security Services USA, Inc. is seeking a seasoned supervisor to oversee multiple posts for client sites in the Boston area. The role focuses on enforcing post orders, coordinating rounds, and ensuring timely reports.

Responsibilities include coaching staff, handling disciplinary actions, training personnel, and maintaining coverage across posts. Strong communication, organizational skills, and customer service are essential for success.

Qualifications

• High School Diploma or GED with 2 years related security/retail experience.
• Minimum 2 years of experience in retail preferred.

Responsibilities

• Supervise Security Officers and ensure post orders are followed.
• Coach and discipline personnel; document actions.
• Train Security Officers and review post orders.
• Assist in payroll and personnel information submission.
• Ensure adequate coverage of all posts with management.
• Prepare and submit reports as required.
• Meet with client representatives to ensure security requirements and service quality.
• Perform supervisory duties including interviewing, orienting, training, and evaluating staff.
• May perform duties of a Security Officer per post orders.

Skills

Supervisory experience

Security operations

Coaching and discipline

Staff training

Customer service

Written reports

Communication skills

Team player

Education

High School Diploma or GED

2 years related experience

Job description

Essential Functions

• Supervises Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client sites; ensures post orders are followed, rounds are completed, and required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and assignment details with subordinates.
• Assists in the submission of payroll and personnel information to the company.
• Ensures adequate coverage of all posts and positions in conjunction with company management or representatives.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are met and to provide quality customer service.
• Carrying out supervisory duties that may include interviewing, orienting, and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints; making hiring and termination recommendations.
• May perform the duties of a Security Officer in accordance with post orders and company policy.

Education / Experience

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies

• May be required to hold and continue to meet the requirements for any applicable state, county, and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of various security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Working Conditions (Physical / Mental Demands)

• Maintain composure when dealing with authorities, executives, clients, staff, and the public, sometimes under urgent or pressurized conditions.
• May be exposed to stressful situations, such as challenging individuals in or approaching unauthorized areas.
• Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage, and operating controls.
• Seeing, hearing, speaking, and writing clearly for communication with employees and clients, incident observation, and reporting.
• Frequent sitting, standing, and walking, possibly for long periods; may involve climbing stairs, walking up inclines, and walking on uneven terrain.
• Occasional reaching, stooping, kneeling, crouching, and crawling.
• Frequent lifting or moving up to 10 pounds and occasionally up to 25 pounds.
• Close, distance, and adjusting focus vision.
• Regular use of vehicle for performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Depending on assignment may be exposed to inclement weather or required to work in environments or conditions that require protective gear and awareness of personal safety.
• May be exposed to or required to handle sensitive and confidential information.

Benefits

• Retirement plan
• Employer‑provided medical and dental coverage
• Company‑paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work (vacation, sick time, PTO)
• Paid wages on a daily basis for eligible populations (restrictions and fees may apply)

Equal Employment Opportunity

EOE/M/F/Vet/Disabilities