Security Supervisor

Securitas Security Services USA, Inc.; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Retirement plan

Employer‑provided medical and dental coverage

Company‑paid life insurance

Paid holidays

Employee assistance plan

Job summary

A security services company located in Knoxville, TN is looking for a Security Supervisor to oversee security operations. This role involves supervising security personnel, conducting facility patrols, and ensuring adherence to access control protocols. Candidates should have a High School Diploma and at least 2 years of experience in a related field. Excellent customer service skills and the ability to handle emergency situations are essential for success. The position offers a range of benefits including medical coverage and a retirement plan.

Qualifications

• Minimum 2 years of related experience.
• High School Diploma or G.E.D. required.
• Ability to conduct extensive foot patrols.

Responsibilities

• Supervise security team members and manage site schedules.
• Conduct routine security patrols of the facility.
• Respond to security incidents and alarms promptly.

Skills

Knowledge of security operations

Strong customer service orientation

Ability to write routine correspondence

Good organizational skills

Ability to maintain professional composure

Education

High School Diploma or G.E.D.

Job description

Security Supervisor

Must successfully complete client background and training requirements.

Supervise security team members, manage site schedules, enforce and document disciplinary actions. Monitor and control facility access, ensuring only authorized personnel enter secured areas through badge verification, visitor management, and adherence to strict access‑control protocols.

Conduct routine security patrols of a large facility in an industrial setting, perimeter areas, and critical infrastructure zones to identify and report anomalies, safety hazards, or policy violations.

Respond to security incidents and alarms promptly, following established escalation procedures, documenting events, and coordinating with internal teams or emergency services as required.

Must have the ability to conduct extensive foot patrols and stand for long periods up to 8 hours. Demonstrate great customer service and attention to detail with a client‑focused approach.

ESSENTIAL FUNCTIONS

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.

• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.

• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.

• Assists in the submission of payroll and personnel information to the company as designated.

• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.

• Prepares, files, and submits various reports as required.

• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.

• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.

• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.

• May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies (as demonstrated through experience, training, and/or testing)

• May be required to hold and continue to meet the requirements for any applicable state, county, and municipal license for Security Officers.

• Knowledge of security operations with an emphasis on patrol, inspection and response services.

• Knowledge of supervisory practices and procedures.

• Ability to provide positive direction and motivate performance.

• Understanding of a variety of security and safety devices and controls.

• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.

• Ability to track and maintain schedule assignments.

• Ability to be an effective team member.

• Ability to maintain professional composure when dealing with unusual circumstances.

• Courteous telephone manner.

• Ability to adapt to various sites and changes in post procedures.

• Ability to write routine correspondence, including logs and reports.

• Good organizational skills.

• Strong customer service and results orientation.

• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

• Directing and disciplining staff in a positive manner.

• May be required to work overtime without advance notice.

• Required ability to handle multiple tasks concurrently.

• Keyboarding, basic computer usage, and operating controls.

• Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.

• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.

• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.

• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.

• Close vision, distance vision, and ability to adjust focus.

• Regular use of vehicle for the performance of duties.

• On occasion may be required to perform stressful and physical activity.

• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.

• May be exposed to or required to handle sensitive and confidential information.

EOE/M/F/Vet/Disabilities

Benefits

• Retirement plan
• Employer‑provided medical and dental coverage
• Company‑paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.