SECURITY SUPERVISOR (60778)

TWO KINGS CASINO; Kings Mountain (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading casino in North Carolina is looking for a Security Supervisor to manage security operations, ensure guest safety, and uphold company standards. The ideal candidate will have a strong background in security management, excellent leadership skills, and the ability to respond to emergencies effectively. This full-time role requires compliance with all relevant regulations and effective communication with staff and guests.

Qualifications

• Must have at least one year of experience as a Security Officer.
• Valid driver's license with no major violations.
• CPR/AED certified required.

Responsibilities

• Manage and oversee Security Officers during shifts.
• Respond to emergency management situations effectively.
• Ensure compliance with company policies and state laws.

Skills

Leadership

Problem Solving

Attention to Detail

Communication

Education

High school diploma or GED

Associate's degree or related field preferred

Tools

Microsoft Office

Job description

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Catawba Two Kings Casino

Job Description

POSITION: Security Supervisor

Hourly Rate: $21.50 - $28.62 Grade NE9 FLSA Status: Full-Time Non-Exempt

Description Summary

The primary duty of the Security Supervisor is to oversee and manage Security Officers assigned to his/her shift. This position ensures that operations are staffed efficiently, ensure that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within Company’s policies and procedures, and applicable gaming and state laws. Security Supervisor is to ensure and provide outstanding, friendly, and informative support to our guest and employees while maintaining safety throughout the property as directed. Works to ensure maximum Guest safety at all times while under the direct supervision of Manager and periodically patrolling assigned areas as needed. Responds and supports security team to emergencies as needed. As a Security Supervisor, she/he notifies Casino Surveillance when backup is necessary and additional external Emergency Medical Services are needed. Position of a Security Supervisor prefers years of experience, Certification and/or licensing in the position's specialty is a requirement. All duties are to be performed in accordance with departmental and property policies, practices, and procedures of Two Kings Casino.

Essential Functions

• Responsible for practicing, supporting, and promoting the Company Service Standards at all times.
• The Security Supervisor operates under the direction of the Security Manager.
• Provide excellent service to guests and handle customer complaints.
• Respond and secure all Emergency Management situations.
• Perform property evictions/exclusions as necessary with approval by management team.
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale.
• Adhere to regulatory, departmental and company policies in an ethical manner.
• Perform essential daily Supervisory duties to include Officer Schedules, Paycom Time and Attendance tracking and reporting or any other technical function required of Security Supervisor’s
• Must be able to work a flexible schedule including weekends, evenings, and holidays.
• This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Catawba Two Kings Casino reserves the right to make changes in the above job description whenever necessary.
• The Security Supervisor reports to the Security Manager for the following duties: Planning, organizing, managing, and administering uniform standards of care programs, operations, and functions; participate in the development and implementation of system and program strategic planning; implement and assist in the development of medical services department policies, procedures, and business practices; evaluate goals, objectives, priorities, and activities to improve performance and outcomes; recommend and establish administrative controls and improvements; develop procedures to implement new and/or changing regulatory requirements.
• Provide direction, guidance, and leadership to staff; advise on the more complex medical and sensitive concerns and issues; accompany medical providers during the performance of medical duties for the purpose of supervision, education, and system evaluation; participate in the continuing education and training of medical providers; solicit input regarding medical service standards from medical staff, government agencies, and other interested parties at the direction of the Security Director or Security Manager.
• Develop security standards for provision of on-line control, priority dispatch/pre-arrival instructions, basic life support patient care protocols, and the provision of medical services in areas of public assembly.
• Manage department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training, and evaluating Security Officer, enforcing policy, and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage.
• Evaluate Company’s and department goals, objectives, priorities, and activities performance.
• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures.
• Act as a liaison with the appropriate outside agencies during security incidents
• Monitor and support security- in all related processing.
• Oversee and respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes.
• Contributes to team efforts by accomplishing related results as needed.
• Adhere to all company service and operating standards.
• Protect the company’s assets relative to theft, assault, fire, and other safety issues.
• Escalate emergency situations to Manager as needed research and resolve guest and / or employee issues effectively and professionally.
• Perform other job-related duties as assigned and/or requested by Security Manager, including but not limited to security officer duties such casino roving, etc.
  
  

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required.
• High school diploma or GED required. Associates degree or related field, experience working in a similar setting Excellent computer skill with knowledge of Word, Excel preferred. Strong interactive skills and the ability to work independently required.
• One-year experience as a Security Officer required.
• Valid driver’s license required with no more than one (1) DUI convictions or three or more moving violations, three or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required.
• CPR/AED certified required, will be trained within 90 days on job.
• Must demonstrate the following essential knowledge and skills:
• Complete knowledge of all internal controls
• Complete knowledge of all emergency procedures
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Excellent record of leadership
• Excellent people skills
• Willing to learn and be adaptable.
• Attention to detail/observant.
• Documented teamwork behaviors and attitudes
• Comfortable under surveillance
• Neat, professional appearance with excellent personal hygiene
• Must be at least twenty-one (21) years of age.
• Must be able to obtain a Gaming License.
  
  

Language Skills

Strong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and comprehend simple instructions, short correspondence, and memos. Must have the ability to write in a clear and professional manner. Must have the ability to apply commonsense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner. Must operate effectively in a deadline-oriented and multi-task environment. Excellent critical thinking skills.

Physical Requirements

• Must be physically capable of performing all and any training related to the job.
• Must be able to be on feet/stand for 8+hour shift.
• Must be able to stoop, bend, reach, kneel, twist and grasp items.
• Must be able to respond to visual and aural cues.
• Must be able to operate in mentally and physically stressful situations.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality may include secondhand smoke.
  
  

Environmental Working Conditions

• Indoors and outdoors.
• Occasionally smoky environment.
• Occasionally loud environment.
• Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.
  
  

Catawba Indian Nation exercises INDIAN PREFERENCE

Native American Indian preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function or only a limited number of employees are available to perform that function.

EOE/AA: Minorities/Females/Veterans/Disabled.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Gambling Facilities and Casinos

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