Security Supervisor

Pyramid Global Hospitality; Wesley Chapel (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Pyramid Global Hospitality’s Saddlebrook Resort in Florida seeks a Security Supervisor who is engaging, detail‑oriented, and ready to lead the security team. The role focuses on protecting guests, associates, and assets while upholding exceptional service standards.

You will assist the Director of Security, supervise officers, conduct briefings, manage incidents, and coordinate emergency responses. The position requires strong communication, leadership, and the ability to respond calmly under

Qualifications

• Strong leadership, communication, and conflict resolution skills.
• Experience conducting investigations and preparing professional reports.
• Ability to remain calm and make sound decisions during emergencies.
• Confidentiality and sound judgment.
• Must have a valid driver’s license with a clean driving record.
• Must be able to work flexible schedules, including nights, weekends, and holidays.
• CPR, AED, and First Aid certification.
• Excellent written and verbal communication skills.
• Able to stand, walk, and patrol for extended periods and lift up to 50 pounds (occasionally).
• Ability to analyze security risks and implement effective solutions.
• Strong organizational and time management skills.

Responsibilities

• Assist in managing the day-to-day operations of the Security Department.
• Supervise and evaluate Security Officers.
• Conduct shift briefings and ensure consistent communication across all security teams.
• Promote a culture of professionalism, accountability, and exceptional guest service.
• Monitor and protect resort guests, associates, visitors, and company assets.
• Oversee patrol operations, access control, surveillance systems, and incident response.
• Investigate security incidents, accidents, thefts, disturbances, and policy violations.
• Prepare detailed incident, accident, and investigative reports.
• Coordinate emergency response activities, including evacuations and crisis management.
• Ensure compliance with fire life safety standards and emergency preparedness procedures.
• Conduct routine property inspections to identify and mitigate security and safety risks.
• Assist with developing and implementing security policies, procedures, and best practices.
• Monitor compliance with OSHA, local fire codes, and applicable regulations.
• Recommend improvements to enhance safety, loss prevention, and operational efficiency.
• Respond professionally to guest concerns involving safety or security.
• Work collaboratively with all resort departments to resolve security-related issues.

Skills

Leadership

Communication

Conflict resolution

Investigations

Reports

Calm under pressure

Confidentiality

Judgment

Security experience

Driver's license

Flexible schedule

CPR

AED

First Aid

Written communication

Verbal communication

Patrolling

Physical stamina

Risk analysis

Problem solving

Time management

Organizational skills

Education

High School Diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

The award‑winning, 480‑acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car‑free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What You Will Have An Opportunity To Do

We are looking for a highly engaging, safety and customer focused individual to join our team as Security Supervisor. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Security Supervisor supports the Director of Security in planning, directing, and managing all aspects of the resort's security and safety operations. This role helps ensure the safety of guests, team members, contractors, and property assets while maintaining exceptional guest service standards. The Security Supervisor oversees daily security operations, supervises security personnel, responds to emergencies, and ensures compliance with all applicable laws, regulations, and company policies.

Where Passion Meets Performance and Hospitality Becomes Legendary. Saddlebrook Resort proudly stands as a premier luxury destination and the Home of the Game Changers – Changing the Game, where our team lives Pyramid Global Hospitality’s values of People First, Integrity, and Excellence while delivering world‑class experiences in sports, hospitality, and guest service. Come Play for a Winning Team!

Your Role

• Assist in managing the day-to-day operations of the Security Department.
• Supervise evaluate Security Officers
• Conduct shift briefings and ensure consistent communication across all security teams.
• Promote a culture of professionalism, accountability, and exceptional guest service.
• Monitor and protect resort guests, associates, visitors, and company assets.
• Oversee patrol operations, access control, surveillance systems, and incident response.
• Investigate security incidents, accidents, thefts, disturbances, and policy violations.
• Prepare detailed incident, accident, and investigative reports.
• Coordinate emergency response activities, including evacuations and crisis management.
• Ensure compliance with fire life safety standards and emergency preparedness procedures.
• Conduct routine property inspections to identify and mitigate security and safety risks.
• Assist with developing and implementing security policies, procedures, and best practices.
• Monitor compliance with OSHA, local fire codes, and applicable regulations.
• Recommend improvements to enhance safety, loss prevention, and operational efficiency.
• Respond professionally to guest concerns involving safety or security.
• Work collaboratively with all resort departments to resolve security-related issues.

Qualifications

• Strong leadership, communication, and conflict resolution skills.
• Experience conducting investigations and preparing professional Reports.
• Ability to remain calm and make sound decisions during emergencies
• Must maintain confidentiality and demonstrate sound judgment.
• High School Diploma or equivalent required.
• Minimum 2 years of security, law enforcement, or hospitality experience preferred.
• Must have a valid driver’s license with a clean driving record.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• CPR, AED, and First Aid certification
• Excellent written and verbal communication skills.
• Must be able to stand, walk, and patrol for extended periods and lift up to 50 pounds (occasionally)
• Ability to analyze security risks and implement effective solutions.
• Strong organizational and time management skills.

What are we looking for?

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.