Security Supervisor

FirstService Residential; Ocala (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Full benefits (medical, dental, vision

401(k) with company match

Paid holidays

Job summary

FirstService Residential in Ocala, FL is seeking a Security Officer to greet residents and guests, manage access, and uphold a safe, secure property environment.

You will maintain logs and respond to emergencies, coordinating with the Property Manager and Security Leadership. Strong customer service and communication skills are essential for success in this role.

Qualifications

• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Responsibilities

• Greet and register residents, guests, and invitees.
• Monitor and control electronic security and emergency systems.
• Maintain daily logs, incident reports, and payroll-related records as needed.
• Coordinate with the Community Association Manager and security leadership.
• Provide training for new security staff and assist with special requests.

Skills

Business experience

Computer literacy

Communication skills

Multilingual

Customer service

Job description

Description

Security Officers ensure the highest possible level of service is being offered to residents, guests, and service providers. Security Officers are responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. Security Officers accurately maintain daily logs (D.A.R), records, Incident reports, and forms. They must be able to understand and react to emergencies and operate electronic security control systems. Security Officers reports to the Property Manager and Security Leadership.

Your Responsibilities:

• Even if off property the Security Supervisor must respond to all building needs/requests in a timely matter.
• Keeps track of activity logs and incident reports for the Community Association Manager’s review.
• Demonstrates excellent customer service, communication and time management skills.
• Stands, greets and engages residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems and Emergency Response Systems.
• Monitors and controls access to the building.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Needs to read and understand the FirstService Residential Employee Handbook/Front Desk General Reference Guide.
• Facilitates front desk staff meetings.
• Meets with Community Association Manager regularly to discuss front desk issues.
• Forwards vacation and day off requests to Community Association Manager for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Community Association Manager with any special requests, i.e. administrative work, mailings, etc.
• Makes recommendations to Community Association Manager on disciplinary action for the front desk staff.
• Resolves and follows-up on all complaints/issues
• Oversees and schedules all Security staff for the building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Finds coverage if needed, and in the absence of coverage the Security staff member must cover the shift.
• Provides training for all new hires assigned to the property.

Additional Duties:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 30 – 50 lbs.
• Work in an upright, standing, or sitting position for long periods of time
• Handle, grasp, and lift objects and packages;
• Reach with hands and arms;
• Communicate, receive, and exchange ideas and information by means of the spoken and written word
• Ability to quickly and easily navigate the building/property as required to meet the job functions
• Complete all required forms
• Ability to work extended hours and weekends based on building requirements
• Ability to respond to emergencies and callouts in a timely manner

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$21.00-$24.00 Hourly paid bi-weekly

Schedule:

Monday-Thursday (5:30AM to 3:00PM); on-call for emergencies.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.