Security Supervisor

Alsip-Merrionette Park Public Library District; Northbrook (IL); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Competitive hourly pay

Job summary

Alsip-Merrionette Park Public Library District is seeking a Security Supervisor to maintain a safe, welcoming environment for patrons and staff in Northbrook, IL. You will supervise part-time Security Monitor staff, manage emergencies, and support training while collaborating with library teams to uphold privacy and Library Bill of Rights.

The role emphasizes trauma-informed de-escalation, MHFA, and using security tech to inform decisions and improve safety across the library.

Qualifications

• Prior supervisory experience to hire, train, schedule, evaluate, discipline, and coach part-time Security Monitor staff.
• Exceptional collaboration and communication skills with the ability to openly, clearly, and respectfully engage with a diverse public, patrons, and staff within a varied environment with frequent interruptions.
• Demonstrated knowledge of crisis management & de-escalation including trauma-informed de-escalation, conflict resolution, Mental Health First Aid, and mediation.
• Ability to confidently coordinate emergency and incident response efforts, handle patron behavior issues, guide real-time crisis stabilization alongside the PIC, and deliver thorough post-incident reports.
• Full commitment to upholding library philosophy and ethics, including the Library Bill of Rights, protecting strict patron privacy/confidentiality, and supporting access to information for all community members.
• Certified or able to become certified in CPR, AED, Mental Health First Aid, and first aid.
• Knowledge of security technology, including surveillance cameras, access control systems, and intrusion alerts, with the ability to use technology to assist in incident response, troubleshoot systems, and complete reports to inform data-driven decisions.

Responsibilities

• Supervise part-time Security Monitor staff and coordinate scheduling and coaching.
• Address emergencies and incidents in collaboration with library staff.
• Support safety training activities and promote service standards and EDI values.
• Utilize security technology to troubleshoot systems and collect data.
• Create reports to inform administrative decisions and post-incident documentation.

Skills

Supervisory exp

Communication skills

Crisis management

De-escalation

Mental Health First Aid

CPR/First Aid

Security tech

Report writing

Patron confidentiality

Discretion

Tools

Surveillance systems

Access control

Intrusion alarms

Job description

We are seeking a dedicated, community-minded Security Supervisor to ensure a safe, secure, and welcoming environment for our patrons and staff. Under the supervision of the Assistant Director, this role combines public service, daily operations support, supervising part-time Security-monitor staff, and collaborating with the library staff to address emergencies and incidents and support training activities that ensure safety and security throughout the library. In this role, you will also utilize security technology to troubleshoot systems, compile data, and create reports that help drive administrative decisions.

The ideal candidate possesses a cool head under pressure, utilizing critical thinking and trauma-informed de-escalation techniques, crisis intervention, and Mental Health First Aid to resolve and prevent conflicts. Safety at our library is rooted in empathy, public service, and a deep alignment with core library tenets, including upholding intellectual freedom, the Library Bill of Rights, and strict patron confidentiality. In this role, you will champion customer service and actively demonstrate the library's Service Standards and Equity, Diversity, and Inclusion (EDI) values to successfully support and engage with our diverse community.

Qualifications and Experience

• Prior supervisory experience to hire, train, schedule, evaluate, discipline, and coach part-time Security Monitor staff.
• Exceptional collaboration and communication skills with the ability to openly, clearly, and respectfully engage with a diverse public, patrons, and staff within a varied environment with frequent interruptions.
• Demonstrated knowledge of crisis management & de-escalation including trauma-informed de-escalation, conflict resolution, Mental Health First Aid, and mediation.
• Ability to confidently coordinate emergency and incident response efforts, handle patron behavior issues, guide real-time crisis stabilization alongside the Person in Charge (PIC), and deliver thorough post-incident reports.
• Full commitment to upholding library philosophy and ethics, including the Library Bill of Rights, protecting strict patron privacy/confidentiality, and supporting access to information for all community members.
• Certified or able to become certified in CPR, AED, Mental Health First Aid, and first aid.
• Knowledge of security technology, including surveillance cameras, access control systems, and intrusion alerts, with the ability to use technology to assist in incident response, troubleshoot systems, and complete reports to inform data-driven decisions.

$30.87-$34.30 starting hourly rate (equivalent to $56,177 to $62,419 annually)